Published by NJ Transit

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Why should I report an Issue with NJT Access Link?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of NJ Transit to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About NJT Access Link

1. Access Link is the “wheels to the world” for customers with disabilities in NJ and using the service to travel just got easier!

2. Make, pay for, monitor and cancel your Access Link rides all on the mobile app.

3. Information and Reservations available at your fingertips.

NJT Access Link Customer Insights

1. 😔Where's a route map for Access Link? It would eliminate calls made to address mant issues, pick up locations, drop off locations, scheduling, arrangements for additional transportation to drop off/pick up etc ?Honestly, I really cannot do an official reting Because I have yet to be able to login to the app.

2. How is powered by Google, and you can't search locations by addresses? Why are their no schools listed or Parks? Is the preview of the range for pick-up no longer available?I was excited about this app bc the reg NJ Transit app just has an almost hidden link to the AL website.

3. Since I have not been able to set up an ezwallet account what is there to top off? I have been thru all of the available prompts and no one has been able to help me.

4. I searched web and there is nothing tell me what it would be or how to obtain itHave been trying to register for ezwallet for two weeks.

5. I either get the RIDES page or a page telling me that I need to top off my ezwallet balance.

6. Crazy because I can't even book rides 😔It's almost perfect Add the ability to top off EZ Wallet & a track my ride featire & I'll be happy.

7. Takes time to get there and back.This app sucks sometimes it won't let me log in I know I have the right user and password but still says I don'tThe app sucks.

8. The 'Trip' text layout & nav buttons are difficult to follow if a phone's sys font size is enlarged.

9. Once I enter the register page I can only get the RIDES page.

10. I am not able to start the ezwallet process.

11. Not allowing me to log in, is this because of a system issue? I hope the interface that is previously online and Apple app is not the one they are changing to.

Steps to Troubleshoot & Fix NJT Access Link Issues

1. Fix NJT Access Link Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart NJT Access Link: Restarting the app will resolve most errors.
  2. Update the NJT Access Link App. Here is how:
    1. On Android goto PlayStore » Search for "NJT Access Link" » Open NJT Access Link » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for NJT Access Link » click "UPDATE".
  3. Clear NJT Access Link app cache: Clearing cached data will force your app to retrieve the latest data directly from NJT Access Link servers.
    1. On Android, goto Settings » Apps » Select "NJT Access Link" » click Storage » click "Clear Cache".
  4. Check NJT Access Link app permissions. If any of these permissions required to use your device's features are disenabled, NJT Access Link might not work.
  5. Uninstall and reinstall NJT Access Link. If nothing else has worked, completely uninstall NJT Access Link then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing NJT Access Link not working


2. Fix NJT Access Link Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make NJT Access Link be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to NJT Access Link not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, NJT Access Link may not be able to connect to the Internet when running in the background.

Reported Issues

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