Published by NJ TRANSIT on Dec 8, 2024

contact NJ TRANSIT Mobile App Chat with our AI-based NJ TRANSIT Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with NJ TRANSIT?



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Why chat with our AI NJ TRANSIT Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of NJ TRANSIT.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. I really dislike getting an email every single time I buy a one-way ticket.Never a great app, but it had the useful feature of showing what track a train was on at the station of your choosing.

2. It'll freeze, log you out, be unable to reload the busses position on its route and time before it arrives becomes wrong due to the long lag that if you don't notice and restart the app until it's caught up, you could think you have more time than you do.I finally downloaded the app in January and it worked well for keeping up with the schedules.

3. It doesn't show the time for the bus I'm looking for and my favorite are screwed! It won't save stop 31881 as a favorite no matter how many times I try!! The home screen is unreadable and constantly redirecting to ads.

4. When it works it's good but I often can't complete ticket purchases or access my tickets because I constantly get "can't connect to the server" messages.

5. Also, it doesn't remember a list of frequently entered stations, so it takes longer to enter station names.Overall does it's just.

6. Now, it is harder to run for a train when you're under pressure because you can't get the track number from the home screen of the app.The good: easy to buy and use tickets.

7. Finally, it seems that they took away the ability to not have receipts email to you every time you purchase a ticket.

8. What happened if I clear cache? Will my purchased tickets will be gone? Terrible in deed.

9. The bad: you can get the entire schedule for any NJT line, but it doesn't allow you to expand the schedule which has tiny print (i.e., this feature is worthless).

10. There should be more information about the monthly pass and the ticket selection page.

11. On the app., I purchased may mobile tickets , I am afraid they may be all gone.

Steps to Troubleshoot & Fix NJ TRANSIT Issues

1. Fix NJ TRANSIT Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart NJ TRANSIT: Restarting the app will resolve most errors.
  2. Update the NJ TRANSIT App. Here is how:
    1. On Android goto PlayStore » Search for "NJ TRANSIT" » Open NJ TRANSIT Mobile App » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for NJ TRANSIT » click "UPDATE".
  3. Clear NJ TRANSIT Mobile App app cache: Clearing cached data will force your app to retrieve the latest data directly from NJ TRANSIT servers.
    1. On Android, goto Settings » Apps » Select "NJ TRANSIT Mobile App" » click Storage » click "Clear Cache".
  4. Check NJ TRANSIT app permissions. If any of these permissions required to use your device's features are disenabled, NJ TRANSIT might not work.
  5. Uninstall and reinstall NJ TRANSIT. If nothing else has worked, completely uninstall NJ TRANSIT then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing NJ TRANSIT not working


2. Fix NJ TRANSIT Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make NJ TRANSIT be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to NJ TRANSIT not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, NJ TRANSIT may not be able to connect to the Internet when running in the background.

Reported Issues

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