Contact MyNISSAN Customer Service

Why should I report an Issue with MyNISSAN®?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Nissan North America, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Customers having purchased a Nissan vehicle with this type of hardware must have enrolled in NissanConnect Services prior to June 1, 2021, to activate the service to have received access through February 22, 2022 (access is subject to cellular network availability and coverage limitations). **Feature availability varies by vehicle model year, model, trim level, packaging and options.

2. The complete MyNISSAN experience is available for owners with an active NissanConnect® Services Premium package, on select models 2018 and newer. * For a complete list of available features for your specific vehicle, visit owners. nissanusa. *The NissanConnect Services telematics program was affected by AT&T’s decision to discontinue its 3G cellular network.

3. As of February 22, 2022, all Nissan vehicles equipped with telematics hardware compatible for use with the 3G cellular network will be unable to connect to the 3G network and unable to access the NissanConnect Services features.

4. It brings remote access, security, personalization, vehicle information, maintenance, and convenience features from your Nissan to your compatible Android phone or Wear OS.

5. Should such service providers terminate or restrict service or features, service or features may be suspended or terminated without notice or with no liability to NISSAN or its partners or agents.

6. The MyNISSAN App is available for use by all Nissan owners, though the experience has been optimized for vehicles 2014 and later.

7. Consumer activation of NissanConnect Services SELECT package ("Package") required.

8. Package trial period included with eligible new vehicle purchase or lease.

9. The MyNISSAN App is designed to help you get the most out of your vehicle and overall ownership experience.

10. Subject to third party service availability.

11. Trial period may be subject to change or termination at any time and without notice.

1. The app does not work at all.... I'm not calling customer service, everyone is complaining,,,you call... I'll just wait a bit to see if it starts working again, if not I'll just cancel it, it's not really worth the price anyway.Very informative, and the layout is easy to understand.

2. also lol i do not use facebook, i use the customer service number, which doesn't work.Complete trash compared to old app.

3. The app is completely clueless most times.suddenly jacked up the price to more than double, removed all account management options from the website (and none whatsoever in app, naturally), they hang up on you if you call them, and it rarely works and is unusably slow the rare times it does.

4. It thinks my Altima is electric and offers charging and climate control that it didn't have before and doesn't work anyway.

5. I expect all the features to work, and they don't!! The app on my phone is telling me that the "find my car" feature is not part of my subscription.

6. What's the point of having an app that you're paying for and the main feature doesn't work.

7. IF the new app even actually works for unlocking/locking/starting your car it's SUPER SLOW to provcess requests, then notifications are super small, blend in with rest of screen then confirmation disappear almost instantly once complete.

8. The vehicle consistently says that it cannot be located, no data is ever in the app, and none of their remote functions work.

9. Have the premium subscription and it doesn't work.

10. Lock, Unlock, Climate... etc none of them actually work.

11. I've worked with Nissan connect support, Sirius XM support, and brought the vehicle into the dealer.

1. Fix MyNISSAN Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MyNISSAN: Restarting the app will resolve most errors.
2. Update the MyNISSAN App. Here is how:
   1. On Android goto PlayStore » Search for "MyNISSAN" » Open MyNISSAN® » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MyNISSAN » click "UPDATE".
3. Clear MyNISSAN® app cache: Clearing cached data will force your app to retrieve the latest data directly from MyNISSAN servers.
   1. On Android, goto Settings » Apps » Select "MyNISSAN®" » click Storage » click "Clear Cache".
4. Check MyNISSAN app permissions. If any of these permissions required to use your device's features are disenabled, MyNISSAN might not work.
5. Uninstall and reinstall MyNISSAN. If nothing else has worked, completely uninstall MyNISSAN then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MyNISSAN not working

2. Fix MyNISSAN Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MyNISSAN be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MyNISSAN not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MyNISSAN may not be able to connect to the Internet when running in the background.