Contact Once Customer Service

Why should I report an Issue with Once: Twice game?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Kpop game and more to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. We would ‘𝑫𝑨𝑵𝑪𝑬 𝑻𝑯𝑬 𝑵𝑰𝑮𝑯𝑻 𝑨𝑾𝑨𝒀’ together. • One In A Million: catch the correct moment of the spinning wheel. • Like Ooh Ahh: 2 flying character in opposite horizontal directions. • Push Pull: move up and down to collect the star. • Queen of Hearts: tap the correct position of hearts. • I Can't Stop Me: reaction tap to stay on the road. • I'm Gonna Be A Star: jump to rollin’ planets. • Stronger: fly up and down when be attacking by missiles. • The Feels: 6 challenges with different request. • Yes Or Yes: flip the same sound to clear the board. • Last Waltz: spin the wheel for listening duration.

2. ‘𝑾𝑯𝑨𝑻 𝑰𝑺 𝑳𝑶𝑽𝑬? ’ – if your answer is ‘𝑻𝑾𝑰𝑪𝑬’, it’s the ‘𝑺𝑰𝑮𝑵𝑨𝑳’ that you have same ‘𝑻𝑯𝑬 𝑭𝑬𝑬𝑳𝑺’ with us, the 𝐎𝐍𝐂𝐄 𝐟𝐚𝐧𝐝𝐨𝐦!

3. It’s a collection of games and features – will ‘𝑪𝑯𝑬𝑬𝑹 𝑼𝑷’ you, make you ‘𝑭𝑬𝑬𝑳 𝑺𝑷𝑬𝑪𝑰𝑨𝑳’. So don’t miss it!

4. It is not affiliated with or endorsed by company, their management teams, or their record labels.

5. This ‘𝑭𝑨𝑵𝑪𝒀’ app is the ‘𝑷𝑬𝑹𝑭𝑬𝑪𝑻 𝑾𝑶𝑹𝑳𝑫’ for our community.

6. This is an unofficial fan-made application for the ONCE fandom.

1. But it's easy to control, the quality is good under Great or even avergae internet, and it's a nice use of time.This game is pretty fun, it has many different mini games, music games, and puzzles.If you like twice, I'd recommend! edit - does not work with blue tooth earbuds :(This is an awesome game for new onces.

2. Please fix the sound, I've downloaded and uninstalled it 3 times but its still doesn't work.I love the app! there's just a bug that need fixing cause in the puzzle section of the lyrics thingy, the song it plays isn't the same as what's supposed to be written (ex.

3. If only the developers could find a way to add new and recent songs, I would have rated this app with 5 stars.i really like the game its just too bad that the sound doesn't work if it works i would've give it a 5 stars.

4. If your a new once and looking for somewhere to learn more about them, this is the app.I love this game because whenever I hear the old 2019 songs it brings me memories.

5. TWICE had Feel Special, More and More, Eyes Wide Open, and now they are finished with Taste of Love, yet the songs are still from their 2019 album named Fancy You.

6. the answer is likey but candy boy plays) and I also can't get past level 4 of tgat cause a letter C is missing to form stuck, and that stage also plays another song.

7. Please update this game to the latest version which contains the latest TWICE song, and fix some bugs.

8. I've installed this game 2 yeard ago and it is so frustrating because the songs are so outdated.

9. It happens seemingly at random.I really love this game, but there are some problems.

10. So I have no conplains with the old song but if you did put the new songs then it will be a good improvement.Pretty fun.

11. please fix it!!!The game is really fun for ONCE Fans, if you are new this will test your knowledge of TWICE.

1. Fix Once Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Once: Restarting the app will resolve most errors.
2. Update the Once App. Here is how:
   1. On Android goto PlayStore » Search for "Once" » Open Once: Twice game » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Once » click "UPDATE".
3. Clear Once: Twice game app cache: Clearing cached data will force your app to retrieve the latest data directly from Once servers.
   1. On Android, goto Settings » Apps » Select "Once: Twice game" » click Storage » click "Clear Cache".
4. Check Once app permissions. If any of these permissions required to use your device's features are disenabled, Once might not work.
5. Uninstall and reinstall Once. If nothing else has worked, completely uninstall Once then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Once not working

2. Fix Once Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Once be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Once not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Once may not be able to connect to the Internet when running in the background.