Published by KineMaster Corporation on Mar 8, 2024

Report an issue with KineMaster-Video Editor&Maker.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with KineMaster-Video Editor&Maker?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of KineMaster Corporation to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact KineMaster-Video Editor&Maker image 1 contact KineMaster-Video Editor&Maker image 2

KineMaster-Video Editor&Maker Customer Insights

1. Easy, and simple to use; one issue though, according to KM, screen capture (particularly for videos taken by this) is not supported.

2. If it was my network, I'm sorry for the trouble.More or less, great app for editing videos (especially for beginners).

3. The other videos are fine but it's just one specific video that the app seems to hate.

4. It won't let me save one of my videos and it keeps telling me something is wrong.

5. It also keeps randomly pausing the video when I didn't pause it.

6. Because the second I disconnected from the network it saved.

7. Or maybe it was just my network.

8. (Update): It finally worked.

9. Thank you for fixing it.

10. I have issues with this, but everything else is amazing.

Steps to Troubleshoot & Fix KineMaster-Video Editor&Maker Issues

1. Fix KineMaster-Video Editor&Maker Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart KineMaster-Video Editor&Maker: Restarting the app will resolve most errors.
  2. Update the KineMaster-Video Editor&Maker App. Here is how:
    1. On Android goto PlayStore » Search for "KineMaster-Video Editor&Maker" » Open KineMaster-Video Editor&Maker » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for KineMaster-Video Editor&Maker » click "UPDATE".
  3. Clear KineMaster-Video Editor&Maker app cache: Clearing cached data will force your app to retrieve the latest data directly from KineMaster-Video Editor&Maker servers.
    1. On Android, goto Settings » Apps » Select "KineMaster-Video Editor&Maker" » click Storage » click "Clear Cache".
  4. Check KineMaster-Video Editor&Maker app permissions. If any of these permissions required to use your device's features are disenabled, KineMaster-Video Editor&Maker might not work.
  5. Uninstall and reinstall KineMaster-Video Editor&Maker. If nothing else has worked, completely uninstall KineMaster-Video Editor&Maker then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing KineMaster-Video Editor&Maker not working


2. Fix KineMaster-Video Editor&Maker Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make KineMaster-Video Editor&Maker be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to KineMaster-Video Editor&Maker not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, KineMaster-Video Editor&Maker may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • idk

    — by Cefh 1 year ago

  • Please delete my kinemaster account

    — by Sumit Das 2 years ago

  • Bonjour
    j'essaie de créer un compte pour acheter la version payante, je n'ai pas de plainte :)
    bonne journée

    — by céline cochet 2 years ago

  • I've been using kinemaster for a year in editing my video, last July 19, 2021 i renewed my subscription to continue using this apps, unfortunately all my files were gone or archived cloud i can't be able to use MEDIA to open up an old files to take old videos to make a clip for the new one, kindly restore my files so that i can use my old videos whenever i need it thank you..

    — by LEGAROW Mixed 2 years ago

  • kindly restore my files please put it back in normal situation wherein everytime i open the MEDIA i can access my old files or video to make a clip for the new video

    — by leodegario camara 2 years ago

  • I've been using kinemaster for a year, yesterday i renewed my subscription to continue using this apps, unfortunately, i can't be able to use MEDIA to take the previous file to make a clip for the new video all files are gone and archived cloud i want to restore my old files or video and back to the normal function thank you.

    — by leodegario camara 2 years ago

  • I have taken premier subscription on 1st June 2021 but at present kinemaster is going no subscription for me please solve the problem

    — by Ravi Kant Dwivedi 2 years ago

  • I paid for 1 year subscription in August 2020 and how come my subscription gone it only June 202.

    — by Elsie Porras Moore 3 years ago

  • Can I use KineMaster music in my videos for YouTube?

    — by Frankstella Freeman 3 years ago

  • I paid $22.99 but the watermark still there .Watermarks doesn't go away so I need my money back .Refund my money plz. Thanks

    — by Ranjit Kaur 3 years ago

  • Hello. 6 Months ago, I used two free songs on the KineMaster Asset Store on two separate videos and I got copyright striked. Is there any way you guys could help me with disputing the strikes?

    — by Vincent 3 years ago

  • I have purchased the subscription on my chrome book laptop and had it for three months and when I downloaded the app on my iPhone it says that I do not have the subscription and I have already paid for a whole year

    — by I have purchased a subscription on my laptop which is a chrome book and when I downloaded the app on my iPhone and sign in it says that I have not purchased a subscription. 3 years ago

  • Not loading not working not opening not downloadable

    — by stephan dhangar 3 years ago

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