Published by New In Chess on Apr 30, 2024

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Why should I report an Issue with New In Chess?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of New In Chess to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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New In Chess Customer Insights

1. So you can't see diagrams clearly.Disaster! The new version doesn't open the ,magazines I had already purchased! I lost all my contentDo NOT update or download this app, I lost all my previous (paid for!) editions! Horrible!NEW IN CHESS MAGAZINE 👸🇮🇳🏁🏅🏆👑Magical.Great appImo new in chess is the best chess magazine in the world so I was very excited to learn I can read it on my android device.

2. Subscribed to the magazine but unable to login to the app and haven't received any magazines in the mail.

3. After updating, i had problems on buying magazine?! Somehow it was solved by the help of NIC Magazine support.

4. And the last chess board in articles is smaller tahn the figures.

5. Then i had problem to see on classical magazine version.

6. Sadly I had to discover it is full of annoying issues that are unacceptable in a product you charge money for.

7. On multiple lines you can't select which one to play on the board (unless you tap on it in the text, which is very tedious) 3.

8. I have sent emails to New In Chess but they just ignore me.

9. Scrolling is extremely slow in the text of the analysis 2.

10. Rigid screen, no way to resize or customise game viewer.

11. It occasionally crashesThe app is connected to the European page.

Steps to Troubleshoot & Fix New In Chess Issues

1. Fix New In Chess Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart New In Chess: Restarting the app will resolve most errors.
  2. Update the New In Chess App. Here is how:
    1. On Android goto PlayStore » Search for "New In Chess" » Open New In Chess » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for New In Chess » click "UPDATE".
  3. Clear New In Chess app cache: Clearing cached data will force your app to retrieve the latest data directly from New In Chess servers.
    1. On Android, goto Settings » Apps » Select "New In Chess" » click Storage » click "Clear Cache".
  4. Check New In Chess app permissions. If any of these permissions required to use your device's features are disenabled, New In Chess might not work.
  5. Uninstall and reinstall New In Chess. If nothing else has worked, completely uninstall New In Chess then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing New In Chess not working


2. Fix New In Chess Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make New In Chess be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to New In Chess not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, New In Chess may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Good afternoon,

    Sadly my father Ross Brennan of 58 Park Meadow (12083 membership number) passed away in June and I would like to cancel his subscription. I believe he has paid his subscription up front for the next few years so please let me know how you will return the money.

    All the best and thanks in advance,

    Sarah

    — by Sarah 3 years ago

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