Contact New in Chess Books Customer Service

Why should I report an Issue with New in Chess Books?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of New In Chess to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I have only purchased one book so far and I have to scroll through all the books available in order to find the one I bought every time I want to read it.

2. First, there is no place that lists your purchased books, so you have to manually find the book you want to read on the store.

3. A lot of the time you can't even access your books, you are just given the option of buying them again! When it works the layout is nice, the game viewer works, and even integrates quite nicely with Analyze This, even though it only pushes single positions rather than the whole game.

4. There's no search, either, so you have to scroll through all the books in the store until you find the book you've already bought.

5. I am relieved I bought a book on a sale, I'd have been very disappointed if I'd paid full price (and chess books are not cheap) due to the extremely poor user experience.

6. However, it seems the focus for the developer has been on the former rather than the latter: When opening the app you get a list of books to buy, no way to find which books you have already bought or how far you have come reading them.

7. If you can chose, you are probably better off buying NiC books on other platforms, such as Forward Chess, Chessable, Kindle or get a hard copy.I really enjoy the convenience of the game viewer.

8. One cannot even search for books and has to scroll to tens of books to find the purchased one.

9. The game viewer works but it's poorly made and one needs to scroll to find end of text every time its used.

10. This alone is really bad - the book I bought lays out each chapter in full in one continuous page you just scroll through - there are no page numbers, it's just 1 page per chapter, making finding where you left off a task in itself.

11. It needs to either have purchased books placed at the top, or have a search bar to find and sort them.

1. Fix New in Chess Books Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart New in Chess Books: Restarting the app will resolve most errors.
2. Update the New in Chess Books App. Here is how:
   1. On Android goto PlayStore » Search for "New in Chess Books" » Open New in Chess Books » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for New in Chess Books » click "UPDATE".
3. Clear New in Chess Books app cache: Clearing cached data will force your app to retrieve the latest data directly from New in Chess Books servers.
   1. On Android, goto Settings » Apps » Select "New in Chess Books" » click Storage » click "Clear Cache".
4. Check New in Chess Books app permissions. If any of these permissions required to use your device's features are disenabled, New in Chess Books might not work.
5. Uninstall and reinstall New in Chess Books. If nothing else has worked, completely uninstall New in Chess Books then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing New in Chess Books not working

2. Fix New in Chess Books Server issues & Internet Connection

1. Check network connection: An unstable Internet will make New in Chess Books be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to New in Chess Books not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, New in Chess Books may not be able to connect to the Internet when running in the background.