Contact NBC10 Philadelphia Local News Customer Service

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1. multiple times a week, I get the app not responding message.Trying to share a story generates a link you can only open if you have the app, extremely anti-user friendlySince the update in October 2022 the news & breaking news alerts are not working at all + the doppler radar feature is "not" showing the live radar anymore & that was one big reason why I had this app for several years.

2. I will consider revising my review if this issue gets fixed, but it is not worth it for me to have to open the app to check the current temperature, I prefer to see it without having to even unlock my phoneI downloaded it for weather & that was fine.

3. What a mess.NBC10 weather forecasts (also for 10 days ahead forecasts!)& Includes hour to hour daily forecasts, are the most accurate and filled with information about the days weather, it always includes % of humidity and the Dew Point index... very important and helpful.

4. Plus I'd be trying to read an article further down the page & audio from a sports segment would start w/out request.App will not remove previously used weather zip-codes even after deleting them manually.

5. The weather status bar in your notifications was removed with the redesign and sometimes when I click a notification the app opens to the last story I read instead of the new story.

6. I expected it to be a little bit up to date with the new phones.Runs too many stories as videos, rehashed from that day's news broadcast, rather than an article you can read.

7. I've recently unsubscribed & gone to another source where the news alerts work fine + a reliable radar.

8. BUT... after the latest update I can no longer see the temperature displayed in my discover bar! I now have to open the app itself just to get the basic temperature reading... very very inconvenient and annoying.Uninstalling, for style and substance.

9. An auto-play voice, loud, when I neither wanted nor expected it.I am very upset that with the newest update I am not able to have the temperature in my notifications bar.

10. Substance: I just opened a news story and got an invisible video (or just an audio) ad that I could not stop, mute, or otherwise control.

11. BUT The "news" videos further down the page were undated & sometimes 7+ days old, leading to confusion.

1. Fix NBC10 Philadelphia Local News Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart NBC10 Philadelphia Local News: Restarting the app will resolve most errors.
2. Update the NBC10 Philadelphia Local News App. Here is how:
   1. On Android goto PlayStore » Search for "NBC10 Philadelphia Local News" » Open NBC10 Philadelphia Local News » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for NBC10 Philadelphia Local News » click "UPDATE".
3. Clear NBC10 Philadelphia Local News app cache: Clearing cached data will force your app to retrieve the latest data directly from NBC10 Philadelphia Local News servers.
   1. On Android, goto Settings » Apps » Select "NBC10 Philadelphia Local News" » click Storage » click "Clear Cache".
4. Check NBC10 Philadelphia Local News app permissions. If any of these permissions required to use your device's features are disenabled, NBC10 Philadelphia Local News might not work.
5. Uninstall and reinstall NBC10 Philadelphia Local News. If nothing else has worked, completely uninstall NBC10 Philadelphia Local News then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing NBC10 Philadelphia Local News not working

2. Fix NBC10 Philadelphia Local News Server issues & Internet Connection

1. Check network connection: An unstable Internet will make NBC10 Philadelphia Local News be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to NBC10 Philadelphia Local News not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, NBC10 Philadelphia Local News may not be able to connect to the Internet when running in the background.