Contact Nanit Customer Service

Why should I report an Issue with Nanit?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Nanit to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Also, I'm not going to go mess around with the camera after I just put the baby to sleep.Features and use is great when it works, but it's pretty slow and can have connection issues.

2. This feature is mostly used when I'm standing right next to the camera and crib and therefore not in full screen mode.

3. When changing to a flex stand, the app says sleep analytics won't be available - yet it still did that a few times (another bug?), which makes me think they deliberately removed this feature so you can spend more money.Hands down best baby monitor! I have 2 under 2 and bought a second one to have a cam for each baby.

4. Our internet is fine and watching it on my phone is also fine, but the video recording fails to capture.This was good when I first started using it.

5. Example2: Night time mode can only be toggled out of full screen mode.

6. What's annoying is the error prompt that leads one to believe the issue is with your device(s), but the real common issue appears to be server side.Nanit oversells and under delivers.

7. So if I go into full screen during the day and realize that it's in night mode, I have to exit full screen turn it off then go back in.

8. Always having to force stop in my phone settings to get the app to work.The app features are all over the place in a chaotic mess.

9. While I get the error that there's a problem with the camera and I have to restart my phone, my husband can turn the camera on with no problem.

10. It is very common to lose 10 minutes of video many times a day and on really bad days there are hour long stretches where it seems like the nanit backend is having trouble.

11. Examples1: White noise can only be turned on in full screen mode.

1. Fix Nanit Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Nanit: Restarting the app will resolve most errors.
2. Update the Nanit App. Here is how:
   1. On Android goto PlayStore » Search for "Nanit" » Open Nanit » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Nanit » click "UPDATE".
3. Clear Nanit app cache: Clearing cached data will force your app to retrieve the latest data directly from Nanit servers.
   1. On Android, goto Settings » Apps » Select "Nanit" » click Storage » click "Clear Cache".
4. Check Nanit app permissions. If any of these permissions required to use your device's features are disenabled, Nanit might not work.
5. Uninstall and reinstall Nanit. If nothing else has worked, completely uninstall Nanit then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Nanit not working

2. Fix Nanit Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Nanit be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Nanit not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Nanit may not be able to connect to the Internet when running in the background.