Contact USCIS Customer Service

Why should I report an Issue with USCIS: Civics Test Study Tools?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of USCIS Department of Homeland Security to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. USCIS: Civics Test Study Tools is an official application of the Department of Homeland Security’s (DHS) US Citizenship and Immigration Services (USCIS), designed to help you study for the civics test portion of the naturalization interview.

2. Citizenship and Immigration Services (USCIS) Civics Test Study Tools application is an additional resource to study for the civics portion of the U. S. naturalization test.

3. You must answer correctly 6 of 10 questions to pass the actual civics test. ) Or, try the Question Challenge game to see how many questions you can answer correctly in a row.

4. When you study for the naturalization test, keep in mind that answers to certain questions may change because of elections or appointments.

5. You can take a practice civics test to see if you can pass this exercise. (The actual civics test is not a multiple choice test. It is an oral test.

6. For more information, visit the Civics Test Updates web page at uscis. gov/citizenship/testupdates.

7. Because of a lapse in federal funding, we will not provide further updates until funding is reestablished.

8. The Department of Homeland Security’s (DHS) U. S.

9. The application is currently available in English and Spanish.

10. Make sure you know the current, correct answers.

11. The application will show your high score.

1. Although having issues with dark theme (either on battery saving mode or just as a phone theme) where questions are using dark theme contrast font color (white) but the background is also white, so can't see the text.

2. House vs House of Representatives)Good idea! Poor execution! The questions in the practice test display in white on a light gray background making it almost impossible to see.

3. Text is illegible in dark mode because the font in the app turns white but the background stays white instead of turning dark, thus making it impossible to read the text.

4. Somebody changed the color of the question to white color by default and i cant even look into the setting everything is white first i thought maybe my mother did it by mistake but then i check my phone same there.I had installed this app in 2020, and now found that it still referenced that the Republicans were still in power.

5. At least change it to grey, please.For users who are unable to read the questions disable dark mode.

6. The questions are hard to read because the letters are white and the background is white.

7. Second, the answers do not represent all the choices available, focusing only on one option, while during the real test you may have a different set of potential answers, for example U.S territory Guam is repeated all over again, while there is 3 more in guide.Issue with dark theme.

8. The app has an issue though, it has a white text on a white background, which is impossible to read.

9. It also option in Spanish.I am unable to read any question it is all white.

10. In the full questions list, the question is completely invisible and there is no audio option.

11. Cannot read the questions and cannot see where to change the settings.

1. Fix USCIS Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart USCIS: Restarting the app will resolve most errors.
2. Update the USCIS App. Here is how:
   1. On Android goto PlayStore » Search for "USCIS" » Open USCIS: Civics Test Study Tools » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for USCIS » click "UPDATE".
3. Clear USCIS: Civics Test Study Tools app cache: Clearing cached data will force your app to retrieve the latest data directly from USCIS servers.
   1. On Android, goto Settings » Apps » Select "USCIS: Civics Test Study Tools" » click Storage » click "Clear Cache".
4. Check USCIS app permissions. If any of these permissions required to use your device's features are disenabled, USCIS might not work.
5. Uninstall and reinstall USCIS. If nothing else has worked, completely uninstall USCIS then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing USCIS not working

2. Fix USCIS Server issues & Internet Connection

1. Check network connection: An unstable Internet will make USCIS be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to USCIS not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, USCIS may not be able to connect to the Internet when running in the background.