Contact Awoken Customer Service

Why should I report an Issue with Awoken - Lucid Dreaming Tool?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Andreas Rudolph to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. There is also a really annoying and unnecessary chime that rings when using this feature, waking my partner when i record dreams in the middle of the night.Mostly it works fine (though I'm not using the dream journal function, just the reminders.) I'm having a bit of trouble and can't figure out where to get support for this app.

2. I tried using the reminders and I wanted a lot of them especially at work where they are easy to miss but it didn't go off as often as I'd set it to even lounging around the house.Fantastic app, had multiple lucid dreams.

3. I have had the dream cue alarm on full volume every night for the 3 months I've been using this app and have yet to hear it.

4. Although I have dream reminders set for the morning, they never actually arrive, and when I go into my notification settings it tells me that I can't turn notifications on for the app.

5. It seams like all the sleep tracking apps don't have any lucid dreaming features, and the lucid dreaming apps don't have any of the features of a sleep tracking app.

6. Unless it's not working, I must be sleeping through them... Also, whenever the sound to do a reality check goes off, it ALSO plays the sound that goes off whenever I have a notification for my phone.

7. I would have given five stars, but I feel the app could have more features and the dream cues not working is unfortunate as well.

8. The only thing I'd change would be the persistence of the morning "record your dream" notification.

9. The adds can be annoying, but for the most part are out of the way and barely noticeable.I started lucid dreaming after 11 days.

10. HTH.Works great, very handy tool for lucid dreaming and recall.

11. 4 stars for previous performance, 5 stars if it starts working again.I've been using this for years and I don't plan to stop.

1. Fix Awoken Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Awoken: Restarting the app will resolve most errors.
2. Update the Awoken App. Here is how:
   1. On Android goto PlayStore » Search for "Awoken" » Open Awoken - Lucid Dreaming Tool » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Awoken » click "UPDATE".
3. Clear Awoken - Lucid Dreaming Tool app cache: Clearing cached data will force your app to retrieve the latest data directly from Awoken servers.
   1. On Android, goto Settings » Apps » Select "Awoken - Lucid Dreaming Tool" » click Storage » click "Clear Cache".
4. Check Awoken app permissions. If any of these permissions required to use your device's features are disenabled, Awoken might not work.
5. Uninstall and reinstall Awoken. If nothing else has worked, completely uninstall Awoken then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Awoken not working

2. Fix Awoken Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Awoken be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Awoken not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Awoken may not be able to connect to the Internet when running in the background.