Contact MOMAX Smart Customer Service

Why should I report an Issue with MOMAX Smart?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Momaxapp to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Thx!Can't connect to water bottle... will be returningLight has trouble keeping and finding the wifiFeedback abt the the lack of ongoing software support n enhancement to existing products abt purifiers n dehumidifier led light cannot be switched off when other competitors allow such option in the app.

2. The UI design is confusing.IOT and product barely synergizes to work together to provide advanced features such as estimating humidity/power/performance matrix to deliver best automation , often playing the blame game on product or app team instead of fixing the consumer issues.

3. Such limited functionality with poor UI/UX makes it an utter waste of time and money to purchase their "smart" products.

4. This worry existing momax users frm getting more momax itemsDevices need to be always connected to the Internet or else they lose schedules.

5. By the way, I am using Samsung Note 10 plus.Hi there, nifty momax 2 iot smart dehumidifier/purifier.

6. Also is your API shared? It will help many to integrate into their smart homes for those using hubs.

7. Is this the best you can do while marketing at such high prices? A sheer dissapointment indeed..The product I got isn't even in the list, and auto scan finds nothing.

8. Don't buy it if you're standing in the shop 🤨This app cannot pair up with my newly bought Smart Hop IoT.

9. Also feedback tat the night mode is louder & unable to adjust fan speed compared to your competitors.

10. Can any developer please help fixing the problem? It works well with iPhone BUT NOT WITH ANDROID PHONES.

11. This is a highly unreliable product that not tolerate even a momentary disconnection from the internet.

1. Fix MOMAX Smart Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MOMAX Smart: Restarting the app will resolve most errors.
2. Update the MOMAX Smart App. Here is how:
   1. On Android goto PlayStore » Search for "MOMAX Smart" » Open MOMAX Smart » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MOMAX Smart » click "UPDATE".
3. Clear MOMAX Smart app cache: Clearing cached data will force your app to retrieve the latest data directly from MOMAX Smart servers.
   1. On Android, goto Settings » Apps » Select "MOMAX Smart" » click Storage » click "Clear Cache".
4. Check MOMAX Smart app permissions. If any of these permissions required to use your device's features are disenabled, MOMAX Smart might not work.
5. Uninstall and reinstall MOMAX Smart. If nothing else has worked, completely uninstall MOMAX Smart then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MOMAX Smart not working

2. Fix MOMAX Smart Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MOMAX Smart be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MOMAX Smart not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MOMAX Smart may not be able to connect to the Internet when running in the background.