Contact Carrefour Kenya Customer Service

Why should I report an Issue with Carrefour Kenya?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Carrefour Development Team to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Read your reviews and see the negative Vs positive.What really is the purpose of this app? What really is the purpose of find a store? How many stords do you have to even need a "find a store" section? Catalogue of products not there, not able look at store products or offers.

2. Waste of time and not worth it.Hangs, every single time! I always have to uninstall and reinstall in order to get it to work...every single time, while at the cashier's:-( .

3. Stop fooling us in the name of digital.The app does not work, it is not catching the internet signal.

4. I offered to have them input my details manually as Naivas does but they said that my app must work.

5. Most functionalities don't work including loyalty points, messaging, call contact and email content.

6. I just lost points for the second time because I had to buy bundles on the line wasting people's time and even after buying the app never worked.

7. It's nice that it stores your receipts electronically though.I feel cheated, after changing phone and downloading the app, all points gone.

8. I just changed phones and on trying to log back in they kept telling me wrong credentials then I realised there was nowhere to input your password when logging in.Worst app.

9. If digital can't work may be give us the physical cards.

10. All in all, it is a useless app.The app barcode is not transferrable to a new handset where the personal details does not change at all.

11. Thankyou.Great job Carrefour! I love not having to carry an extra loyalty card in my pocket.

1. Fix Carrefour Kenya Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Carrefour Kenya: Restarting the app will resolve most errors.
2. Update the Carrefour Kenya App. Here is how:
   1. On Android goto PlayStore » Search for "Carrefour Kenya" » Open Carrefour Kenya » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Carrefour Kenya » click "UPDATE".
3. Clear Carrefour Kenya app cache: Clearing cached data will force your app to retrieve the latest data directly from Carrefour Kenya servers.
   1. On Android, goto Settings » Apps » Select "Carrefour Kenya" » click Storage » click "Clear Cache".
4. Check Carrefour Kenya app permissions. If any of these permissions required to use your device's features are disenabled, Carrefour Kenya might not work.
5. Uninstall and reinstall Carrefour Kenya. If nothing else has worked, completely uninstall Carrefour Kenya then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Carrefour Kenya not working

2. Fix Carrefour Kenya Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Carrefour Kenya be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Carrefour Kenya not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Carrefour Kenya may not be able to connect to the Internet when running in the background.