Published by MobiSystems on Feb 8, 2024

contact Oxford Medical Dictionary Chat with our AI-based Ox Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Ox?



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Why chat with our AI Ox Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Ox.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Become when I had Android 9 version it was working perfectly fine but when I changed my mobile from Android 9 to 10 I am facing problemsMaking "all" features online is not a wise move for an educational( also medical) platform from Oxford! And I only say this because of how amazing and helpful it is that I need it all the time.I bought this app.

2. I'll uninstall if they'd change this to a monthly subscription.Dictionary is best no doubt but I am using Poco M2 Pro and the I am facing issue with words become they are not visible especially Hindi words please look into it .

3. I see nothing wrong with a LIFETIME ACCESS to OFFLINE DICTIONARY, PREMIUM SUPPORT & its AD-FREE so as long as it's a one-time payment.

4. But the only reason why i gave it (4) stars is because it is not offline and the only way to get offline mode is to go premium which is no really great bit apart from that the app is really greatThe worst.

5. A suggestion: including a sugesstion bar which shows the choice medical term of the day will be really impressive.Currently, this app only asks a ONE-TIME PAYMENT.

6. I suffer with a few chronic conditions and have saved all of my key Meds to my favourites for convenience.Another app that does NOT need access to my photos, media, files, etc so I can look something up.

7. Every time ask to upgrade on premium version.

8. Gives add to get the premium version after every word search.

9. No Tnx, I'll get out my hard copy book!!!slow, And free version is not that useful.

10. I think there is some some issue with Android 10 version .

11. I have the receipt, but it won't let me have the offline version.

Steps to Troubleshoot & Fix Ox Issues

1. Fix Ox Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Ox: Restarting the app will resolve most errors.
  2. Update the Ox App. Here is how:
    1. On Android goto PlayStore » Search for "Ox" » Open Oxford Medical Dictionary » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Ox » click "UPDATE".
  3. Clear Oxford Medical Dictionary app cache: Clearing cached data will force your app to retrieve the latest data directly from Ox servers.
    1. On Android, goto Settings » Apps » Select "Oxford Medical Dictionary" » click Storage » click "Clear Cache".
  4. Check Ox app permissions. If any of these permissions required to use your device's features are disenabled, Ox might not work.
  5. Uninstall and reinstall Ox. If nothing else has worked, completely uninstall Ox then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Ox not working


2. Fix Ox Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Ox be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Ox not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Ox may not be able to connect to the Internet when running in the background.

Reported Issues

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