Contact UnitedHealthcare Customer Service

Why should I report an Issue with UnitedHealthcare?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of UNITED HEALTHCARE SERVICES, INC. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It's designed to save you time by providing easy access to your information. - Find doctors, specialists, or health care facilities with our guided and location-based search. - Save your favorite doctors or facilities for easy access. - Review your claims by member, provider, status, facility, service or date. - Review your claims payment breakdown and Explanation of Benefits. - Never lose your insurance card again!

2. Managing health care on the go just got easier with the UnitedHealthcare app!

3. View and share your ID card. - Know how much you could pay for treatments and specialty services. - View your copay, deductible, and out-of-pocket expenses. - Know your health reimbursement, flexible spending, and Optum Bank health savings account balances. - Use HealthSafe ID™ (a new, enhanced login that lets you access nearly all UnitedHealthcare digital tools with one username and password) to securely access your app. - Never forget your password again with fingerprint login. - View personalized recommendations for preventative care.

1. My husband tried to open a new account with the app and when the verification text was received at the end of registration with the code to get into the app it stated there was an error, despite putting in the code correctly and trying it multiple times without success.

2. I've tried to enable notifications, and for whatever reason it's grayed out like I cannot enable notifications, which is frustrating when I need to know when claims have been filed.

3. Got to the email verification step and received the email, but when I click the link, it opens google play and says "something went wrong." 2 technical problems in 5 minutes.

4. Doing checkout, I've experienced several issues like my card being declined for no funds being available when there was, also having to check one item at a time.

5. The app wastes so much time trying to change password everytime I need to view something.

6. It makes me change my password almost everytime I try to log in which is not convenient, especially when you're standing in the doctor's office and people are waiting on you.

7. It's not worth the hasssle.It was working fine and in the last couple months I will get "something went wrong" and can't log in.

8. Then when I need to manually submit a claim, I enabled access to photos and documents but when I go to submit the picture, it's not recognizing that I've already enabled this.

9. Basically the app is useless to me unless you find out why there are issues logging in all the time.This application works as expected when it works.

10. It saves so much time using teledoc rather than going to urgent care for a bad cold.

11. It was not so bad with Android 11 - I had to re-install it only once in a month... But after my phone was upgraded to Android 12, it became usable only once.Most of my frustration comes from the permissions settings.

1. Fix UnitedHealthcare Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart UnitedHealthcare: Restarting the app will resolve most errors.
2. Update the UnitedHealthcare App. Here is how:
   1. On Android goto PlayStore » Search for "UnitedHealthcare" » Open UnitedHealthcare » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for UnitedHealthcare » click "UPDATE".
3. Clear UnitedHealthcare app cache: Clearing cached data will force your app to retrieve the latest data directly from UnitedHealthcare servers.
   1. On Android, goto Settings » Apps » Select "UnitedHealthcare" » click Storage » click "Clear Cache".
4. Check UnitedHealthcare app permissions. If any of these permissions required to use your device's features are disenabled, UnitedHealthcare might not work.
5. Uninstall and reinstall UnitedHealthcare. If nothing else has worked, completely uninstall UnitedHealthcare then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing UnitedHealthcare not working

2. Fix UnitedHealthcare Server issues & Internet Connection

1. Check network connection: An unstable Internet will make UnitedHealthcare be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to UnitedHealthcare not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, UnitedHealthcare may not be able to connect to the Internet when running in the background.