Contact UnitedHealthcare Customer Service

Why chat with our AI UnitedHealthcare Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of UnitedHealthcare.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. My husband tried to open a new account with the app and when the verification text was received at the end of registration with the code to get into the app it stated there was an error, despite putting in the code correctly and trying it multiple times without success.

2. I've tried to enable notifications, and for whatever reason it's grayed out like I cannot enable notifications, which is frustrating when I need to know when claims have been filed.

3. Got to the email verification step and received the email, but when I click the link, it opens google play and says "something went wrong." 2 technical problems in 5 minutes.

4. Doing checkout, I've experienced several issues like my card being declined for no funds being available when there was, also having to check one item at a time.

5. The app wastes so much time trying to change password everytime I need to view something.

6. It makes me change my password almost everytime I try to log in which is not convenient, especially when you're standing in the doctor's office and people are waiting on you.

7. It's not worth the hasssle.It was working fine and in the last couple months I will get "something went wrong" and can't log in.

8. Then when I need to manually submit a claim, I enabled access to photos and documents but when I go to submit the picture, it's not recognizing that I've already enabled this.

9. Basically the app is useless to me unless you find out why there are issues logging in all the time.This application works as expected when it works.

10. It saves so much time using teledoc rather than going to urgent care for a bad cold.

11. It was not so bad with Android 11 - I had to re-install it only once in a month... But after my phone was upgraded to Android 12, it became usable only once.Most of my frustration comes from the permissions settings.

1. Fix UnitedHealthcare Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart UnitedHealthcare: Restarting the app will resolve most errors.
2. Update the UnitedHealthcare App. Here is how:
   1. On Android goto PlayStore » Search for "UnitedHealthcare" » Open UnitedHealthcare » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for UnitedHealthcare » click "UPDATE".
3. Clear UnitedHealthcare app cache: Clearing cached data will force your app to retrieve the latest data directly from UnitedHealthcare servers.
   1. On Android, goto Settings » Apps » Select "UnitedHealthcare" » click Storage » click "Clear Cache".
4. Check UnitedHealthcare app permissions. If any of these permissions required to use your device's features are disenabled, UnitedHealthcare might not work.
5. Uninstall and reinstall UnitedHealthcare. If nothing else has worked, completely uninstall UnitedHealthcare then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing UnitedHealthcare not working

2. Fix UnitedHealthcare Server issues & Internet Connection

1. Check network connection: An unstable Internet will make UnitedHealthcare be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to UnitedHealthcare not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, UnitedHealthcare may not be able to connect to the Internet when running in the background.