Contact Smartify Customer Service

Why should I report an Issue with Smartify: Arts and Culture?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Smartify CiC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Tried scanning our Renoir and Van Gogh prints without success.After updating, all of my scans disappeared, but they were quickly restored (within 24 hours) after emailing the developer.

2. So the loveliest paintings flicking through my wallpaper rotation went undocumented until this wonderful thing happened: SMARTIFY! It doesn't recognize everything, even some pieces that are quite old, but they're building their database.

3. Or put the registration page as the last right scrolled page.I can't register, I just get an error message, Something went wrong.

4. Why is the art world so suppressed that they have to shovel this down or throats all the time, I mean for heavens sake, we've all got one! & not even ID the art!I thought the app was broken as it only contains the welcome screens with no way of progressing beyond them.

5. So the start needs changing with a chevron or something to show there is another screen below, because as written it looks like you are meant to just keep scrolling right and if so nothing happens.

6. The Echo's range is extraordinary - it's an almost 5-star experience - with one glaring exception: it doesn't tell you who painted what you're looking at.

7. Not only is the scan box set unchangeably as a square the pinch and zoom seems to have two preset distances only.

8. I appreciate the effort to make the commentary engaging and the presence of the sign language, but you really need to consider adding a 1.5x, 2x and 4x speed option.

9. And when I finally gave up getting it sized right and just hit scan after framing as best as I could, it just sat there for minutes.

10. So I missed out and your efforts were for naught.First scan failed hopelessly.

11. The first page says to fill in the email/ password to log in or register.

1. Fix Smartify Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Smartify: Restarting the app will resolve most errors.
2. Update the Smartify App. Here is how:
   1. On Android goto PlayStore » Search for "Smartify" » Open Smartify: Arts and Culture » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Smartify » click "UPDATE".
3. Clear Smartify: Arts and Culture app cache: Clearing cached data will force your app to retrieve the latest data directly from Smartify servers.
   1. On Android, goto Settings » Apps » Select "Smartify: Arts and Culture" » click Storage » click "Clear Cache".
4. Check Smartify app permissions. If any of these permissions required to use your device's features are disenabled, Smartify might not work.
5. Uninstall and reinstall Smartify. If nothing else has worked, completely uninstall Smartify then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Smartify not working

2. Fix Smartify Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Smartify be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Smartify not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Smartify may not be able to connect to the Internet when running in the background.