Published by Microsoft Corporation on Oct 29, 2024

contact Microsoft To Do: Lists & Tasks Chat with our AI-based Microsoft To Do Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Microsoft To Do?



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Why chat with our AI Microsoft To Do Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Microsoft To Do.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Hope the Planner app becomes available to all Microsoft Office users at some point.I've tried using the app with a shared list for grocery shopping with my partner.

2. It synced to all my devices and multi account was great to also have the to do list from my work.

3. Delete the whole task list and remake it in the order you need it to be.

4. But now that Microsoft has updated Outlook and migrated the previous "Task" function from Outlook to "To Do" I have been compelled to learn how to use it, and I like it now.

5. We have restarted devices, uninstalled and reinstalled the app, and checked to make sure our devices are updated, but nothing seems to make a difference.Perfect for 5 min quickies list.

6. Currently I work around this by having separate lists for recurring tasks, and manually "uncompleting" them as needed.This App Was Great, Until It Wasn't.

7. But by making it exclusive like that and not available to Microsoft Office Personal users, you are losing people who want to use it but are opting for other apps instead.

8. All of the previous "Task" functions are still available but in a streamlined fashion, and there are additional ways to customize a task in the app.

9. I'd rather it didn't create new a task, but instead just "uncompleted" the original task when it was time for it to recur (ie.

10. I'd like to see it automatically add the tasks to whatever my default calender is.Overall great organization, but I hate that it can't sync with my email and calendar.

11. When one of us adds a new item to the list, it rarely populates on the other person's list.

Steps to Troubleshoot & Fix Microsoft To Do Issues

1. Fix Microsoft To Do Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Microsoft To Do: Restarting the app will resolve most errors.
  2. Update the Microsoft To Do App. Here is how:
    1. On Android goto PlayStore » Search for "Microsoft To Do" » Open Microsoft To Do: Lists & Tasks » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Microsoft To Do » click "UPDATE".
  3. Clear Microsoft To Do: Lists & Tasks app cache: Clearing cached data will force your app to retrieve the latest data directly from Microsoft To Do servers.
    1. On Android, goto Settings » Apps » Select "Microsoft To Do: Lists & Tasks" » click Storage » click "Clear Cache".
  4. Check Microsoft To Do app permissions. If any of these permissions required to use your device's features are disenabled, Microsoft To Do might not work.
  5. Uninstall and reinstall Microsoft To Do. If nothing else has worked, completely uninstall Microsoft To Do then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Microsoft To Do not working


2. Fix Microsoft To Do Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Microsoft To Do be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Microsoft To Do not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Microsoft To Do may not be able to connect to the Internet when running in the background.

Reported Issues

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