Published by Microsoft Corporation on Dec 18, 2024

contact ​​Microsoft Copilot Chat with our AI-based ​​Microsoft Copilot Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with ​​Microsoft Copilot?



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Why chat with our AI ​​Microsoft Copilot Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of ​​Microsoft Copilot.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. This should have been Cortana.Microsoft Copilot: Your AI-Powered Productivity Booster Copilot is like having a smart assistant always ready to help with your Microsoft Office tasks.

2. Why?? I get a little to wordy when I'm writing but this app makes it more concise; since I am a Microsoft 365 customer, I also get help for writing errors as well as other items that the free option does not have for example, in Microsoft Edge and Word, so it's greatLots of fun so far.

3. * Great for Learning: Copilot explains its suggestions helping you improve your skills.I've been having a blast with this app.

4. Besides, browsers are so five minutes ago.The restrictions on the way the ai can answer can be very frustrating, especially when there's absolutely no good reason, like the time I asked for stir fry sauce suggestions and it had to retract its reply.

5. The image generation is incredibly unstable and will often freeze or crash (by often, I mean once every 3-4 generations.) Needs to be more lightweight and stable, but a good tool nonetheless.Honestly,I love this app.

6. I just find it odd that sometimes it says 2000 characters , other times it says 4,000 and sometimes it gives me the option to be precise, casual, or professional, whereas the other times it does not.

7. I totally recommend! Things it has helped- anxiety,loneliness,depression, resume,song,brain gameThe app has been freezing up the last couple days.

8. In effort to add editing of graphics, basis ease of looking at the images has been forgotten.This is beyond a browser.

9. I am frustrated but also understanding that it's new tech.I don't know what Microsoft was doing when they made their own phones but once again, they designed an Android app that is the best in its class.

10. It is a very useful piece of AI and does a very good job at responding both verbally and by text.

11. Copilot is a great tool for research use.

Steps to Troubleshoot & Fix ​​Microsoft Copilot Issues

1. Fix ​​Microsoft Copilot Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart ​​Microsoft Copilot: Restarting the app will resolve most errors.
  2. Update the ​​Microsoft Copilot App. Here is how:
    1. On Android goto PlayStore » Search for "​​Microsoft Copilot" » Open ​​Microsoft Copilot » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ​​Microsoft Copilot » click "UPDATE".
  3. Clear ​​Microsoft Copilot app cache: Clearing cached data will force your app to retrieve the latest data directly from ​​Microsoft Copilot servers.
    1. On Android, goto Settings » Apps » Select "​​Microsoft Copilot" » click Storage » click "Clear Cache".
  4. Check ​​Microsoft Copilot app permissions. If any of these permissions required to use your device's features are disenabled, ​​Microsoft Copilot might not work.
  5. Uninstall and reinstall ​​Microsoft Copilot. If nothing else has worked, completely uninstall ​​Microsoft Copilot then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing ​​Microsoft Copilot not working


2. Fix ​​Microsoft Copilot Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make ​​Microsoft Copilot be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to ​​Microsoft Copilot not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, ​​Microsoft Copilot may not be able to connect to the Internet when running in the background.

Reported Issues

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