Published by Xiaomi Inc. on May 13, 2024

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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with File Manager?



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What users are saying

1. I do like the fact within the app everything dated." Found 47 big files, you can delete the unimportant ones." " Found 250 videos, you can delete the unnecessary one." " Clear all unimportant data." What I want to know is how your app decides what's important to me and what's not.

2. This app does not.No company, in my opinion, should remove ans replace ANY default core apps, like phone, calculator, and file manager etc.

3. I wanted to have a good file app to transfer files from one folder to another.

4. When I actually opened up the files that your app is telling me to delete it was things I wanted to keep: photos of my children, copies of voicemails, and videos and pictures that were in my main gallery.

5. The UI and functionality of this app is superb, it is not as clunky and slow as I would expect file management to be on a phone, rather than a computer.Dear xiaomi developers, i hope you hear my feedback.

6. I use my phone for a lot of art, and it also has the section so you can use your data transfer adapter and easily save files to an external drive, micro sd card within or outside your phone.

7. It needs to be more above file structure where you can unhide the hidden files.

8. This is very frustrating and I'm really questioning about your phones' quality.I love how this app shows miscellaneous thumbnails and unnecessary files in one place, and also duplicate images.

9. The app needs to have a list version to apply when trying to find a certain files name.

10. I can easily find the files if I connect my phone to my PC.

11. Other apps are able to move files much faster so there's something different in how this one moves.

Steps to Troubleshoot & Fix File Manager Issues

1. Fix File Manager Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart File Manager: Restarting the app will resolve most errors.
  2. Update the File Manager App. Here is how:
    1. On Android goto PlayStore » Search for "File Manager" » Open File Manager » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for File Manager » click "UPDATE".
  3. Clear File Manager app cache: Clearing cached data will force your app to retrieve the latest data directly from File Manager servers.
    1. On Android, goto Settings » Apps » Select "File Manager" » click Storage » click "Clear Cache".
  4. Check File Manager app permissions. If any of these permissions required to use your device's features are disenabled, File Manager might not work.
  5. Uninstall and reinstall File Manager. If nothing else has worked, completely uninstall File Manager then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing File Manager not working


2. Fix File Manager Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make File Manager be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to File Manager not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, File Manager may not be able to connect to the Internet when running in the background.

Reported Issues

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