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Contact Hue & Me Customer Service
Published by Gaël
Report an issue with Hue & Me.
Send the customer service your feedback so they can fix your issue asap.
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Why should I report an Issue with Hue & Me?
- AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
- Pulling issues faced by users like you is a good way to draw attention of Gaël to your problem using the strength of crowds.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
Hue & Me Customer Insights
1. I've soft reset and hard reset (the particular nanoleaf set not reponding) and rebooted the phone .
2. The Nanoleaf apps itself works with all 4 sets so I feel the problem lies within the Hue & Me app.
3. It works with all my Hue lights and 3 of the 4 Nanoleaf sets.
4. Nothing helps.
Steps to Troubleshoot & Fix Hue & Me Issues
1. Fix Hue & Me Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart Hue & Me: Restarting the app will resolve most errors.
- Update the Hue & Me App. Here is how:
- On Android goto PlayStore » Search for "Hue & Me" » Open Hue & Me » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for Hue & Me » click "UPDATE".
- Clear Hue & Me app cache: Clearing cached data will force your app to retrieve the latest data directly from Hue & Me servers.
- On Android, goto Settings » Apps » Select "Hue & Me" » click Storage » click "Clear Cache".
- Check Hue & Me app permissions. If any of these permissions required to use your device's features are disenabled, Hue & Me might not work.
- Uninstall and reinstall Hue & Me. If nothing else has worked, completely uninstall Hue & Me then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing Hue & Me not working
2. Fix Hue & Me Server issues & Internet Connection
- Check network connection: An unstable Internet will make Hue & Me be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to Hue & Me not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, Hue & Me may not be able to connect to the Internet when running in the background.
