Contact Hue Wave Customer Service

Why should I report an Issue with Hue Wave?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Cherry Core to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I open the app and it shows the cherrycore screen then goes to a black screen that shows "searching for hue bridge 2.0+..." Having paint for this app is like to know when and if it will e working again as well as to receive a refund for my purchase as I e spent far too much time uninstalling, joining beta, uninstalling, downloading the public version etc.

2. I have every confidence that the developer will soon have Tasker integration so this is now a definite five-star app.Awesome app!! I highly recommend this is a MUST HAVE!! I have Phillip's Hue bulbs in my tower lamps, they have 3 separate bulbs in each and with this App I can customize each to different color!! So Cool!! Easy to use!! There are preset Combos or customize your own using 3 Modes.

3. Wave mode and Flow Mode!! I've tried other Apps this by far is THE BEST!!Loving this app! It does have a bit of a learning curve if you want to create custom setup, but that is just an invitation to play around.

4. Maybe there needs to be a software method to factory reset the app.Great news about the toggle.

5. Quite a waste of time for what was once a great product.Best light sync app that I've used.

6. Interface could afford to be more intuitive; it isn't clear how to add or edit a group of lights.I wouldn't have known what song it was trying to sync with.

7. EDIT: Great to have a persistent input toggle now.

8. this app is not only worth the money for the effect, but also the extremely fast response time from the creators!The effects are absolutely fantastic.

9. After reinstalling the software, it's stuck on "Searching for bridge".

10. I already have Tasker set to open Spotify, turn on the amp and then play.

11. Start with one of the preset modes and experiment with what the controls do.This app was my favorite music and hue app.

1. Fix Hue Wave Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Hue Wave: Restarting the app will resolve most errors.
2. Update the Hue Wave App. Here is how:
   1. On Android goto PlayStore » Search for "Hue Wave" » Open Hue Wave » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Hue Wave » click "UPDATE".
3. Clear Hue Wave app cache: Clearing cached data will force your app to retrieve the latest data directly from Hue Wave servers.
   1. On Android, goto Settings » Apps » Select "Hue Wave" » click Storage » click "Clear Cache".
4. Check Hue Wave app permissions. If any of these permissions required to use your device's features are disenabled, Hue Wave might not work.
5. Uninstall and reinstall Hue Wave. If nothing else has worked, completely uninstall Hue Wave then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Hue Wave not working

2. Fix Hue Wave Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Hue Wave be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Hue Wave not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Hue Wave may not be able to connect to the Internet when running in the background.