Contact Jockey Customer Service

Why should I report an Issue with Jockey?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Andrew Bailey to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. this is the best music player app that i have seen, before to it i was use black player but it doesnt play some specific music files types.I Love this app.

2. Can't find a better music app for android than this one.ehy do we have ro fo so far to tra h the equaliser.. It should be available on the playing screen come onCant select SD card as include folderWill you be able to include tag editing then you this will rockPlease Add Folder View optionplease include .opus supportPlease update this appLooks nice, no data editing capabilities I could find, no favorites/like button.

1. Fix Jockey Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Jockey: Restarting the app will resolve most errors.
2. Update the Jockey App. Here is how:
   1. On Android goto PlayStore » Search for "Jockey" » Open Jockey » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Jockey » click "UPDATE".
3. Clear Jockey app cache: Clearing cached data will force your app to retrieve the latest data directly from Jockey servers.
   1. On Android, goto Settings » Apps » Select "Jockey" » click Storage » click "Clear Cache".
4. Check Jockey app permissions. If any of these permissions required to use your device's features are disenabled, Jockey might not work.
5. Uninstall and reinstall Jockey. If nothing else has worked, completely uninstall Jockey then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Jockey not working

2. Fix Jockey Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Jockey be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Jockey not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Jockey may not be able to connect to the Internet when running in the background.