Contact Smart Tales Customer Service

Why should I report an Issue with Smart Tales: Play, Learn, Grow?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Marshmallow Games SRL to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. But we found out it supports homosexualityI have been trying to download this app for days, it stops at 80 or 90 something percent and restart the download process😪😪In a nutshell cannot download the app.great for a 3/4 years oldWill I have seen that this game is nicer than I thought 😌👍🧠Oggy14 the same❤️Please make it free ❤️I♥️ your game'sAmazing app, great customer support.

2. I love the app and the idea of it and younger kids will have plenty to learn but I tapped the 5+ age range and this is a little below her learning range already... Hoping she can find some interesting things still.. will update rating if she finds it more efficient than I did.Supposed to be an app for kids.

1. Fix Smart Tales Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Smart Tales: Restarting the app will resolve most errors.
2. Update the Smart Tales App. Here is how:
   1. On Android goto PlayStore » Search for "Smart Tales" » Open Smart Tales: Play, Learn, Grow » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Smart Tales » click "UPDATE".
3. Clear Smart Tales: Play, Learn, Grow app cache: Clearing cached data will force your app to retrieve the latest data directly from Smart Tales servers.
   1. On Android, goto Settings » Apps » Select "Smart Tales: Play, Learn, Grow" » click Storage » click "Clear Cache".
4. Check Smart Tales app permissions. If any of these permissions required to use your device's features are disenabled, Smart Tales might not work.
5. Uninstall and reinstall Smart Tales. If nothing else has worked, completely uninstall Smart Tales then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Smart Tales not working

2. Fix Smart Tales Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Smart Tales be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Smart Tales not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Smart Tales may not be able to connect to the Internet when running in the background.