Published by World Food Programme

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Why should I report an Issue with Freerice – Learn, Have Fun, Help End Hunger?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of World Food Programme to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

Freerice Customer Insights

1. The interface itself looks nice.I like Freerice but it seems the experience of one of my favorite categories, identifying countries, has become more of a headache both on the mobile app and the website on desktop, due to the question box covering the map image and forcing a tap (on a specific spot on mobile!)/click and a very slow animation for the box to slide down/up.

2. Imagine if every smart phone owner played this!I praise the good efforts to help others but this app needs a lot of work.

3. There's plenty of screen space to accommodate the image and the graphics you have in the app.I love freerice and have played on the actual site for years.

4. UI has come a long way but need to have images come up with the questions such as the Countries category and Famous Paintings cateogry where you currently have to flip back and forth between the question and image.

5. It gets super sluggish very quickly, made other background apps crash like fitbit, then crashed my whole cell twice within a few minutes of playing.

6. Not sure how to change it back to English; hopefully there's a fix in progress.Love this app but was disappointed to see Famous Paintings removed, that was my favorite category.

7. It makes you feel good playing it while supporting a cause I care strongly about and help people in places like Yamen.

8. There's no back button to close the phone keyboard there either.Good, but needs work.

9. It would be a great too for teaching young children vocab, math, ect.It does seem to have some bugs, the game freezes on me once and a while.

10. Sliding box up/down with finger on mobile would be nice but I think a snappier animation, or even no animation, would be good too.

11. Whenever there's a question that asks, "Identify such and such in the image," often times it's blocked by the "TAP TO RETURN TO QUESTION" button.

Steps to Troubleshoot & Fix Freerice Issues

1. Fix Freerice Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Freerice: Restarting the app will resolve most errors.
  2. Update the Freerice App. Here is how:
    1. On Android goto PlayStore » Search for "Freerice" » Open Freerice – Learn, Have Fun, Help End Hunger » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Freerice » click "UPDATE".
  3. Clear Freerice – Learn, Have Fun, Help End Hunger app cache: Clearing cached data will force your app to retrieve the latest data directly from Freerice servers.
    1. On Android, goto Settings » Apps » Select "Freerice – Learn, Have Fun, Help End Hunger" » click Storage » click "Clear Cache".
  4. Check Freerice app permissions. If any of these permissions required to use your device's features are disenabled, Freerice might not work.
  5. Uninstall and reinstall Freerice. If nothing else has worked, completely uninstall Freerice then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Freerice not working


2. Fix Freerice Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Freerice be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Freerice not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Freerice may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • It wont let me log on with the account i created

    — by Lexi 1 year ago

  • Reason: I can't log in to the account because I cant login to my school email
    Account name: Jude Gomes
    Email: s165384@redacted
    Password for account: Troublecat#1
    Law: GDPR

    — by Jude Gomes 2 years ago

  • I wish to delete my freerice account under the GDPR
    My username is dlknapp@redacted and my password is Daniel@Knapp0321
    The penalty for non-compliance under the GDPR is 4% annual turnover. Delete my account immediately

    — by Daniel Lee Knapp 2 years ago

  • want to start off fresh

    — by Ben Ly 2 years ago