Contact Marco Polo! Customer Service

Why should I report an Issue with Marco Polo!?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Ewoud Smeur to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Just press start and any single sound source below 2000 Hz will be pointed out by your phone in real time!

2. Note that two microphones are required for this app to function and even if your phone has two microphones, it may still not work due to android software constraints.

3. This is the first version of the unique Marco Polo app!

4. This app allows you to find the source of sounds.

5. If the app works on your phone (the arrow moves around), please let me know what device you are using if it is not in the list!

1. Fix Marco Polo! Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Marco Polo!: Restarting the app will resolve most errors.
2. Update the Marco Polo! App. Here is how:
   1. On Android goto PlayStore » Search for "Marco Polo!" » Open Marco Polo! » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Marco Polo! » click "UPDATE".
3. Clear Marco Polo! app cache: Clearing cached data will force your app to retrieve the latest data directly from Marco Polo! servers.
   1. On Android, goto Settings » Apps » Select "Marco Polo!" » click Storage » click "Clear Cache".
4. Check Marco Polo! app permissions. If any of these permissions required to use your device's features are disenabled, Marco Polo! might not work.
5. Uninstall and reinstall Marco Polo!. If nothing else has worked, completely uninstall Marco Polo! then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Marco Polo! not working

2. Fix Marco Polo! Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Marco Polo! be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Marco Polo! not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Marco Polo! may not be able to connect to the Internet when running in the background.