Contact Mackie Master Fader 5 Customer Service

Why should I report an Issue with Mackie Master Fader 5?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of LOUD Audio, LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Proven at more than 5 million live mixes worldwide, the incredibly intuitive Master Fader control app is packed with powerful processing and a rich set of mixing tools for any professional application.

2. The Mackie Master Fader™ 5. 2 app provides complete wireless control over your Mackie DL32R, DC16, DL32S, DL16S, DL1608 and DL806 wireless digital mixer.

3. Master Fader is the heart of any DL Series system with a proven, intuitive workflow that leads the industry.

4. With a completely customizable UI that is scalable for users of any skill level, Master Fader is the most adaptable control app available.

5. Only Mackie can deliver the ease-of-use that Master Fader delivers.

6. A DL Series mixer is required for audio mixing and processing.

1. Seems like the android 13 problem has been several months now and Mackie developers still can't get it working???Downloaded this to my S7.

2. But they have been saying that for years.HORRIBLE!!! one day it connects , next day it doesn't!!! I have 3 android pads and only one will connect fully but only half the time.

3. I've tried to connect to my router and update firmware for the master fader app 4 times and even forced it by pushing the stupid button.

4. You need to have multiple backup devices running when using master fader 5.

5. Been a few months now that my primary android devices haven't worked.

6. Make sure you are using new technology if it's important to you that it works right, 10 yo ipads just won't cut it.Works Well, Except... Two significant problems: 1.) it constantly disconnects from the mixer.

7. Looked everywhere for a solution and saw lots of folks had the same with no answers either (Btw, 500 wor lim suk)No DL32R support! It is astonishing how mackie thinks they can compete in the digital world.

8. All the issues people are having below about connectivity are most likely problems with their router ( don't use the onboard) and using older tablets.

9. Seems like they no longer care about this app.Don't get the hardware if you are running Android 13 software.

10. If the app wasn't labeled as being compatible with Android, I wouldn't care, if they pumped out a fix for the bug within a week or two of the issue arriving, I wouldn't care.

11. 2.) The other problem is more of a limitation: when running IEMs, you cannot pan channels left or right, so everything is always mono, which is REALLY sad.

1. Fix Mackie Master Fader 5 Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Mackie Master Fader 5: Restarting the app will resolve most errors.
2. Update the Mackie Master Fader 5 App. Here is how:
   1. On Android goto PlayStore » Search for "Mackie Master Fader 5" » Open Mackie Master Fader 5 » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Mackie Master Fader 5 » click "UPDATE".
3. Clear Mackie Master Fader 5 app cache: Clearing cached data will force your app to retrieve the latest data directly from Mackie Master Fader 5 servers.
   1. On Android, goto Settings » Apps » Select "Mackie Master Fader 5" » click Storage » click "Clear Cache".
4. Check Mackie Master Fader 5 app permissions. If any of these permissions required to use your device's features are disenabled, Mackie Master Fader 5 might not work.
5. Uninstall and reinstall Mackie Master Fader 5. If nothing else has worked, completely uninstall Mackie Master Fader 5 then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Mackie Master Fader 5 not working

2. Fix Mackie Master Fader 5 Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Mackie Master Fader 5 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Mackie Master Fader 5 not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Mackie Master Fader 5 may not be able to connect to the Internet when running in the background.