Published by Luxury Card LLC on Dec 16, 2024

Report an issue with Luxury Card.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with Luxury Card?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Luxury Card LLC to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Luxury Card image 1 contact Luxury Card image 2

About Luxury Card

1. Take advantage of integrated account servicing to view your account balance, available credit and recent transactions, make a payment and more.

2. Account Management: Check your account balance, make or schedule a payment and view your recent transactions and available credit.

3. Save time and enjoy the convenience of 24/7 assistance through live chat with Luxury Card Concierge®.

4. Carefully selected itineraries range from Culinary & Wine, Activity & Adventure and Sports & Entertainment to Family, Arts & Culture and Specialty Travel.

5. Book: Travel services such as hotels, flights, car rentals and luxury property stays.

6. Instant Live Chat: Concierge agents are available 24/7 to assist with every request.

7. Explore inspiring travel ideas and find member benefits and perks.

8. Perks: Comprehensive member benefits, including preferred Cardmember rates and special amenities.

9. Discover: A collection of curated Luxury Card Experiences®.

10. Exclusive to Luxury Card members.

11. Two-factor authentication and biometric security ensure the utmost security.

Luxury Card Customer Insights

1. Not worth the $495 / year, especially if you can't do basic credit card functions from the app.Edit - Tip for fellow Luxury Card users looking for an app to manage the payments/check balances, etc: download the Barclaycard App (also in Google Play Store).

2. The app redirects you to the website where you have to input your username and password everytime to login... Paying $495 / year, the least I expect is basic credit card functions from the app... I would not recommend this credit card to anyone.

3. Is not located within the app.0 stars You can't do basic credit card activities / tasks from the app - cannot pay credit card bill, can't check CC activity, can't set account alerts.

4. $495 annual fee for a "luxury" card with app issues? Come on guys!Great idea except it doesn't work.

5. It is so lame in fact im questioning the value of the so called "luxury card." Compare this app to the AMEX or even the Chase apps.

6. Not very elegant for a Luxury card! I have the same setup on a 1st primier card app and it works without fail instantaneously, every time.

7. Good grief Barclays, get a grip.Horrible! Can't get past the registration screen, authorized users Can't make their own login and literally get no access unless it's with the main account holders info.

8. Would be great if it worked.Chat worked once but now even after uninstalling and reinstalling and also resetting the app, I can not end the previous chat in order to start a new one.

9. After the recent security update requiring a code to be sent and entered, things went south.

10. Disappointed in the app experience.Lame. I rarely bother to write a review as most of the apps i use add some value.

11. It mainly functions as ads for deals & directs you to the concierge but that's okay & works well.You can't event pay your bill on the app.

Steps to Troubleshoot & Fix Luxury Card Issues

1. Fix Luxury Card Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Luxury Card: Restarting the app will resolve most errors.
  2. Update the Luxury Card App. Here is how:
    1. On Android goto PlayStore » Search for "Luxury Card" » Open Luxury Card » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Luxury Card » click "UPDATE".
  3. Clear Luxury Card app cache: Clearing cached data will force your app to retrieve the latest data directly from Luxury Card servers.
    1. On Android, goto Settings » Apps » Select "Luxury Card" » click Storage » click "Clear Cache".
  4. Check Luxury Card app permissions. If any of these permissions required to use your device's features are disenabled, Luxury Card might not work.
  5. Uninstall and reinstall Luxury Card. If nothing else has worked, completely uninstall Luxury Card then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Luxury Card not working


2. Fix Luxury Card Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Luxury Card be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Luxury Card not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Luxury Card may not be able to connect to the Internet when running in the background.

Reported Issues