Contact Lumen Customer Service

Why should I report an Issue with Lumen - The Mature Dating App for Silver Singles?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Lumen to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Sure, upgrades require a fee but seeing and communication is FREE! Lumen is, in a word - 'Excellent'! If I wanted a slight improvement, then perhaps an additional layer/category of what a member might be seeking or 'in the market' for- 'naughtiness' or something of that ilk.

2. Too time consuming not to come up with not a single person of interest in my state after 3 weeks of searching.FREE to communicate with other members.

3. It does not tell you when you first start writing your profile that you are limited to your characters, so I went 400 characters over before realising, then had to rewrite the entire thing.

4. it seems to be like a texting app which goes through a server so you never know the other person's phone number unless you want to share it oh, and you can always block anyone for any reason at any time.

5. what does anyone have to lose with a service like this, particularly since it is free to use unless you want to purchase the extra features, which are not mandatory, but valuable neverthelessWould give it a zero, but that isn't an optional.

6. This must be why this thing resets the distance filter to over 100 miles every time one goes inGenerally not a bad app.

7. A free trial to me means you get to try ALL functionality but all this site allows is age and distance.

8. You can not adjust your location yourself either, the only option you are given is the age viewing filter, so once you have seen the profiles in your citeria thats it unless someone new comes along or you change the age selected feature to older and older.

9. it should be easier to set for just local matches because after you pass over some of the locals it won't let you go back and see them again and it just shows you for far off distance.Quick, efficient, effective, easy to use, and most importantly safe as far as I can tell.

10. It repeatedly (c.50 times) prompted me to switch on Google location finder that I normally switch off for privacy/ad management, yet matches were nowhere near me (the justification for requiring my location).

11. Secondly, if I drive out of my area due to work etc and check the app, it now picks up people from the area I'm in or, the distance resets itself from what I have set to 100 miles.

1. Fix Lumen Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Lumen: Restarting the app will resolve most errors.
2. Update the Lumen App. Here is how:
   1. On Android goto PlayStore » Search for "Lumen" » Open Lumen - The Mature Dating App for Silver Singles » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Lumen » click "UPDATE".
3. Clear Lumen - The Mature Dating App for Silver Singles app cache: Clearing cached data will force your app to retrieve the latest data directly from Lumen servers.
   1. On Android, goto Settings » Apps » Select "Lumen - The Mature Dating App for Silver Singles" » click Storage » click "Clear Cache".
4. Check Lumen app permissions. If any of these permissions required to use your device's features are disenabled, Lumen might not work.
5. Uninstall and reinstall Lumen. If nothing else has worked, completely uninstall Lumen then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Lumen not working

2. Fix Lumen Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Lumen be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Lumen not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Lumen may not be able to connect to the Internet when running in the background.