Contact Harmony Customer Service

Why should I report an Issue with Harmony®?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Logitech Europe S.A. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Control home entertainment devices with your Android smartphone or tablet when paired with a Harmony hub-based remote control.

2. Use of the Harmony app requires one of the following Harmony hub-based remote controls: Harmony Pro, Harmony Elite, Harmony Companion, Harmony Home Control, Harmony Hub, Harmony Ultimate Home, Harmony Home Hub, Harmony Ultimate, Harmony Smart Control, Harmony Smart Keyboard, or Harmony Ultimate Hub (each sold separately).

3. With just one touch, start multiple devices together using Activities such as Good Morning, Good Night, Watch TV, Listen to Music or Play Games.

4. Harmony will use this permission only for Bluetooth discovery of your Harmony hub(s).

5. Combine home entertainment—TVs, stereos, cable/satellite set-top boxes, and game consoles—with home automation—connected lights, locks, blinds, thermostats, sensors, and more.

6. Harmony brings it together. You bring it to life.

7. Install the app on each Android mobile device in the house and everyone can have their own personalized favorite channels and custom gestures.

8. Control connected lights, locks, blinds, thermostats, and more from a single app, whether inside or outside your home.

9. Compatible with an ever-growing list of over 270,000 devices from more than 6,000 brands. See myharmony. com/compatibility for the latest compatibility information.

10. Control devices inside closed media cabinets.

11. Control your home from your Android smartphone or tablet.

1. Works on physical remote, but using the app, that button doesn't show on any screen! What's the point of letting you create a button if you can't access it when/where you need it?? Going back to physical remote where I have instant access to everything.Ok, so here's the deal.

2. It shouldn't be this hard to set-up, though, I had a lot of trouble with the WiFi connection If you don't use the remote activity button, then it doesn't know what thing it is supposed to control, so if you use the phone app and then try to use the remote, there is a disconnect.

3. How can this be a problem after all this time?It worked well for a good bit, but these past few weeks have just been a "Connecting to Harmony Servers" death loop that ends in an error message about the servers being unavailable.

4. Considering the rave reviews of the device, and the length of time Logitech has been in this industry, it should be a point of shame for all those involved to put out such a poor product.

5. Using the phone as a remote control works pretty well though.

6. I don't do it often, but it's nice to have the option for times when I don't want to get up and get the real remote, or I'm busy in the kitchen but want to turn on the news without going to the living room.

7. At one time, I had already convinced a few friends to get one for themselves, that ended when I discovered this completely unresolved issue.Increasing stars to be an app review (not entire system), as the app supports a lot of things.

8. The app's remote control UI mirrors that of the actual Elite remote.Only useful for setup.

9. Harmony Hub is an amazing device, it does wonderful things, and makes things so much easier to control.

10. I am an experienced network admin, and I know that everything in my home's network is set exactly the way they should be for this device to work, but it doesn't matter, it just doesn't work.

11. I am a computer systems engineer, with a college degree, and a history of supporting a wide range of equipment, including some time in the AV world.

1. Fix Harmony Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Harmony: Restarting the app will resolve most errors.
2. Update the Harmony App. Here is how:
   1. On Android goto PlayStore » Search for "Harmony" » Open Harmony® » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Harmony » click "UPDATE".
3. Clear Harmony® app cache: Clearing cached data will force your app to retrieve the latest data directly from Harmony servers.
   1. On Android, goto Settings » Apps » Select "Harmony®" » click Storage » click "Clear Cache".
4. Check Harmony app permissions. If any of these permissions required to use your device's features are disenabled, Harmony might not work.
5. Uninstall and reinstall Harmony. If nothing else has worked, completely uninstall Harmony then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Harmony not working

2. Fix Harmony Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Harmony be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Harmony not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Harmony may not be able to connect to the Internet when running in the background.