Contact HAYLOU Customer Service

Why should I report an Issue with HAYLOU?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of 东莞市猎声电子有限公司 to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. This application works with the smart watch Haylou-LS02, which can record your exercise details in detail, such as step counting, sleep, heart rate, etc.

2. In addition to recording your exercise details, HAYLOU also develops many auxiliary functions, such as call reminders, SMS reminders, APP reminders, etc.

3. HAYLOU is a companion app for the smart watch Haylou-LS02.

4. You can view the information through the watch, come and experience it!

1. Most of the notifications are hard to read and it often only partially shows the message, which makes it pointless.Most of the times my watch got disconnected from my phone even though the Bluetooth is on and both devices are within range.

2. 😔 Also, it would be very helpful if WhatsApp business is listed in the msg notifications.1. The app and the watch keeps getting disconnected once the app is closed on the phone.

3. Not only that, even if the setup is done, the reverse works like time change, it works automatically even after making the heart rate manual, but it is still seen that the apps are done manually.

4. Very painful.The app seems to work fine on the health side, but the options for notifications on the watch are very limited and are quite poor.

5. I have swiched to use Haylou Fit, and works better than this one, at least doesn't keep disconecting all the time.Application does not run on background even if the permission is already allowed.

6. I got the watch for the only purpose of measuring my continuous heart rate during exercise so I can stay in the zone but it showed only 130 to 140 bpm whereas my heart crossed above 200 bpm.

7. *A firmware update on the watch would be great for a better and smoother ui experience.The app fails several times, keeps disconecting from the watch.

8. it doesn't display the workouts on the watch wether the LS01 does.

9. Adding way to edit/download watch faces would be a great feature too.Highly disappointed.

10. The only use left is just a smart watch and it comes with a very bad user interface App.

11. First of all the watch LS02.

1. Fix HAYLOU Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart HAYLOU: Restarting the app will resolve most errors.
2. Update the HAYLOU App. Here is how:
   1. On Android goto PlayStore » Search for "HAYLOU" » Open HAYLOU » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for HAYLOU » click "UPDATE".
3. Clear HAYLOU app cache: Clearing cached data will force your app to retrieve the latest data directly from HAYLOU servers.
   1. On Android, goto Settings » Apps » Select "HAYLOU" » click Storage » click "Clear Cache".
4. Check HAYLOU app permissions. If any of these permissions required to use your device's features are disenabled, HAYLOU might not work.
5. Uninstall and reinstall HAYLOU. If nothing else has worked, completely uninstall HAYLOU then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing HAYLOU not working

2. Fix HAYLOU Server issues & Internet Connection

1. Check network connection: An unstable Internet will make HAYLOU be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to HAYLOU not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, HAYLOU may not be able to connect to the Internet when running in the background.