Contact Haylou Sport Customer Service

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1. hope haylou will do somethingWhy it's always mentioned that no network available once I wanna login? Even my internet connection is in a good way, please help me so I can connect to the Bluetooth with my watch.

2. Another thing is, before opening the Haylous Sport App, turn on GPS location on the phone, else it will not sync with watch.The watch keeps getting disconnected from the phone.

3. Why does it need Bluetooth and GPS active to connect to the watch? Couldnt it only discover and connect via Bluetooth? Also, the app sometimes just closes itself randomly or loses connection with the watch.

4. Even if I login everytime this app didn't work well 😑😑Every time you want to connect the watch (for me it's like every other day) you have to re-pair the app with the device.

5. I use this app too but the watch doesn't support alagood quality watch, though the phone app keeps on crashing, that's why phone notifications are not always received on the watch which is annoying.

6. Also, once the watch is connected, the phone stops ringing on incoming calls.

7. For these who are using android and having problem with reconnecting app and watch after they has been disconnected.

8. The watch is great! So please fix the App to take more advantage of the features! That would be great!The watch is great for the price and overall look quality and features.

9. This apps sync weight(that it didn't measure) and avg heart rate but not steps and sleep? What a waste!!! Music Controller not working well with Spotify.

10. Haylou should have apps test team before releasing for public use? So many thing not working as expected.Haylou LS1 - connection issues all the time.

11. I've unbundle the watch and all the previous data is gone.

1. Fix Haylou Sport Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Haylou Sport: Restarting the app will resolve most errors.
2. Update the Haylou Sport App. Here is how:
   1. On Android goto PlayStore » Search for "Haylou Sport" » Open Haylou Sport » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Haylou Sport » click "UPDATE".
3. Clear Haylou Sport app cache: Clearing cached data will force your app to retrieve the latest data directly from Haylou Sport servers.
   1. On Android, goto Settings » Apps » Select "Haylou Sport" » click Storage » click "Clear Cache".
4. Check Haylou Sport app permissions. If any of these permissions required to use your device's features are disenabled, Haylou Sport might not work.
5. Uninstall and reinstall Haylou Sport. If nothing else has worked, completely uninstall Haylou Sport then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Haylou Sport not working

2. Fix Haylou Sport Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Haylou Sport be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Haylou Sport not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Haylou Sport may not be able to connect to the Internet when running in the background.