Contact SPIKE Customer Service

Why should I report an Issue with SPIKE™ Legacy LEGO® Education?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of LEGO Education to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. LEGO® Education SPIKE™ Essential and LEGO® Education SPIKE™ Prime encourage students of all learning levels to move from simple explorations to tackling increasingly complex real-world challenges through building and coding.

2. Programming a SPIKE Essential or SPIKE Prime multi-port Hub and connecting motors and sensors with a system of LEGO elements encourages students to build, tinker, and experiment - progressing from simple creations to complex structures and mechanisms.

3. The SPIKE App provides multiple intuitive coding environments which, when combined with SPIKE Prime or SPIKE Essential, offer a naturally adaptive, physical, and digitally creative system that teachers and students alike love to use.

4. When combined with SPIKE Essential or SPIKE Prime, the SPIKE App allows students to apply their learning and go deep into coding, technology, and digital integration.

5. In addition to Getting Started material for both SPIKE Essential and SPIKE Prime, the SPIKE App includes 10 unit plans containing standards-aligned lessons with integrated building instructions for primary and secondary school students.

6. These units engage students in meaningful STEAM challenges using playful lessons with clear intentionality and grade progression, scaffolded to support teachers and students in building essential skills.

7. Engage every student in playful STEAM learning with the LEGO® Education SPIKE™ App. is a powerful and inclusive tool that helps teachers facilitate engaging, hands-on STEAM learning.

8. Students first progress from using simple icon-blocks to word-block coding based on Scratch, and finally Python to code their creations and bring STEAM learning to life.

9. Future-proof your students’ skills and make them confident lifelong learners by giving them unlimited possibilities for playful, hands-on STEAM learning with the LEGO® Learning System.

10. The SPIKE Portfolio is part of the LEGO® Learning System’s range of interconnected solutions that can be introduced individually or as a complete system.

11. The SPIKE App delivers exciting and playful learning experiences for students of all abilities.

1. There is a no phone policy at our school.I'm teaching robotics using this equipment starting in September, but I can't even get the app to move past the first screen "select your SPIKE solution" on my android phone, as there appears to be nothing to select.

2. The Screen Glitches when you get to the coding aspect really badly.Can't get past the first screen! For a coding app, this is sad that they can't code the size of the screen correctly for phones to be able to use.Can't even load the app despite restarting my phone and uninstalling the app.

3. This issue occured off-season, but it seemed rather strange: When I open the SPIKE app, blocks of color start randomly appearing on my screen, starting from the intital loadup.

4. Good thing i tested it before buying the lego setIt is very slow and the coding blocks get stuck.

5. When kids learn about a Polar bear it will be nice to show them the real thing like the frogs in Wedo.

6. You get a screen saying what's new on Spike App3 but no way to close it or move to the app itself.

7. Also, the icons are terrible and the most glitchy area is the "My Projects" page when you load it in brick view.

8. My son has all the kit but cannot build anything.Does not work on my s21 ultra.

9. Disappointed ☹️Hi! I'm a homeschooler and I use this app for the First Lego League Challenge.

10. Doesn't work on latest android version.

11. The coding blocks themselves crash as well, and the reaction time is bad.

1. Fix SPIKE Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart SPIKE: Restarting the app will resolve most errors.
2. Update the SPIKE App. Here is how:
   1. On Android goto PlayStore » Search for "SPIKE" » Open SPIKE™ Legacy LEGO® Education » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SPIKE » click "UPDATE".
3. Clear SPIKE™ Legacy LEGO® Education app cache: Clearing cached data will force your app to retrieve the latest data directly from SPIKE servers.
   1. On Android, goto Settings » Apps » Select "SPIKE™ Legacy LEGO® Education" » click Storage » click "Clear Cache".
4. Check SPIKE app permissions. If any of these permissions required to use your device's features are disenabled, SPIKE might not work.
5. Uninstall and reinstall SPIKE. If nothing else has worked, completely uninstall SPIKE then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing SPIKE not working

2. Fix SPIKE Server issues & Internet Connection

1. Check network connection: An unstable Internet will make SPIKE be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to SPIKE not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, SPIKE may not be able to connect to the Internet when running in the background.