Contact Procare Customer Service

Why should I report an Issue with Procare: Childcare App?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Kinderlime to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. INCIDENTS: Record all information related to any student incidents, send the report to parents and get their signature.

2. REPORTS: Detailed reports for everything you do is available from website for student attendance, staff timecard, billing and entire roster.

3. LEARNING: Record custom student activities and attach development skills like fine motor, social behavior, language and more.

4. Leverage professional communications with the easy-to-use child care mobile app and the opportunity for real-time updates from the classroom to enhance the parent and staff experience.

5. For more than 30 years, Procare Solutions has been helping early childhood educators simplify operations and create meaningful connections with families, so they can focus on what matters most – the children in their care.

6. CONTACTLESS SIGN IN/OUT : Parents can sign in-out students contactless using QR code or Curbside GeoLocation.

7. Record student attendance, absences (add notes) and transfer to different rooms.

8. FAMILY COMMUNICATION: You can send a message, text or email to parents or guardians instantly.

9. PHOTOS and VIDEOS: Send any number of photos and videos, and tag students with one click on our child care app.

10. MANAGE CENTER: Keep your entire student roster and family database in your fingertips.

11. DAILY SHEETS: Send daily activities for infants/toddlers and record Diapers, Bottles, Naps, Meals and Bathroom visits.

1. Additionally, it would be amazing to have an album type view, where all the pictures automatically show in a gallery format.So far so good! I am a teacher, and the capabilities of this app are amazingly convenient, as well as user friendly! An outstanding communication tool to keep parents and staff in the loop, track attendance, post projects, documents, and set up the daily schedule and make adjustments as needed, and so much more! I've yet to find a downside (if one even exists, lol).

2. The app also lacks some of the functionality that the online version has so you will still need to open a browser to add photos of kids and family members to the pickup list and some other things.Getting activity pics and naptimes for my kids is great.

3. One Nit on user experience: should support swipe between photos and videos once a user click to open a video or photo.

4. It would be nice to zoom in and actually send or save these videos to see in the future.I use this app to track both my kids' activities at daycare.

5. You can't zoom in on photos in the android version and the notifications do not work consistently.

6. Now I always need to back to timeline and click next photo or video.This app works well for IOS devices, but the experience isn't the same for Android.

7. Both pics and videos show a download symbol/button, but it doesn't do anything when you try to click it.

8. It's nice having an easily manuevered app to receive updates on my children, including photos, and having peace of mind about what my kid is doing and ate for the day.

9. Other than that, great app! So glad our school uses it!Update... after my original review below, where i had given it 3 stars.

10. I have to check the app regularly for messages from our daycare because the push notifications haven't been working.

11. However, you are not able to zoom in on any pics unless you send the link to yourself and open it from there.

1. Fix Procare Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Procare: Restarting the app will resolve most errors.
2. Update the Procare App. Here is how:
   1. On Android goto PlayStore » Search for "Procare" » Open Procare: Childcare App » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Procare » click "UPDATE".
3. Clear Procare: Childcare App app cache: Clearing cached data will force your app to retrieve the latest data directly from Procare servers.
   1. On Android, goto Settings » Apps » Select "Procare: Childcare App" » click Storage » click "Clear Cache".
4. Check Procare app permissions. If any of these permissions required to use your device's features are disenabled, Procare might not work.
5. Uninstall and reinstall Procare. If nothing else has worked, completely uninstall Procare then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Procare not working

2. Fix Procare Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Procare be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Procare not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Procare may not be able to connect to the Internet when running in the background.