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contact IGTV Chat with our AI-based IGTV Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with IGTV?



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Why chat with our AI IGTV Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of IGTV.
  3. Skip support wait times and emailing back and forth. Get help immediately.



What users are saying

1. Also, sometimes, it doesn't let me post a video I've recorded and it doesn't save so some of my videos have just been lost and I've had to re-record them.

2. would appreciate if it was moved to the top instead other than that I love the new update!Since 1 week, I cannot use the Swipe Up option for the stories to link my IGTV videos.

3. It doesn't even give the date of when videos were posted, so you have no idea how old any video is.

4. Take it down, go back to the drawing board and stop wasting peoples time with this garbage!!! I wish I could give it zero stars.I like the concept of put videos on a separate app however when videos come in I might not have time to watch right that second.

5. I downloaded it hoping it would have a pop-up player feature, making it more convenient than the Instagram app for watching longer videos while doing other things on my phone.

6. And often it doesn't seem to react even when you hit it square on! The video should play/pause whenever you touch the center of the screen, instead of a big heart appearing.

7. I have to constantly uninstall and reinstall it and that doesn't even help most of the time the plus button and the search button at the top of the screen disappears for no reason at all that I'm back to reinstalling.

8. Also when you "save" a video from the screen menu, where does it go?? Is there a saved list somewhere??The sound delay is ridiculous.

9. IGTV SUCKS!!! I keep trying to upload a one minute video and it keeps crashing at 90%.

10. The screen does not stay on while playing videos.

11. I try to play videos from ppls pages in the app but it plays random videos by other unrelated accounts.

Steps to Troubleshoot & Fix IGTV Issues

1. Fix IGTV Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart IGTV: Restarting the app will resolve most errors.
  2. Update the IGTV App. Here is how:
    1. On Android goto PlayStore » Search for "IGTV" » Open IGTV » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for IGTV » click "UPDATE".
  3. Clear IGTV app cache: Clearing cached data will force your app to retrieve the latest data directly from IGTV servers.
    1. On Android, goto Settings » Apps » Select "IGTV" » click Storage » click "Clear Cache".
  4. Check IGTV app permissions. If any of these permissions required to use your device's features are disenabled, IGTV might not work.
  5. Uninstall and reinstall IGTV. If nothing else has worked, completely uninstall IGTV then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing IGTV not working


2. Fix IGTV Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make IGTV be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to IGTV not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, IGTV may not be able to connect to the Internet when running in the background.

Reported Issues

— 3 years ago by Ato Daniel

It's been almost 2 years i stop using OGTV and now that I want to start using it its not allowing me have access to the channels which I have subscribe

— 3 years ago by Kala

Hello I am requesting all posted IGTV are deleted associated with this account. Thanks