Contact IGTV Customer Service

Why should I report an Issue with IGTV?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Instagram to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Also, sometimes, it doesn't let me post a video I've recorded and it doesn't save so some of my videos have just been lost and I've had to re-record them.

2. would appreciate if it was moved to the top instead other than that I love the new update!Since 1 week, I cannot use the Swipe Up option for the stories to link my IGTV videos.

3. It doesn't even give the date of when videos were posted, so you have no idea how old any video is.

4. Take it down, go back to the drawing board and stop wasting peoples time with this garbage!!! I wish I could give it zero stars.I like the concept of put videos on a separate app however when videos come in I might not have time to watch right that second.

5. I downloaded it hoping it would have a pop-up player feature, making it more convenient than the Instagram app for watching longer videos while doing other things on my phone.

6. And often it doesn't seem to react even when you hit it square on! The video should play/pause whenever you touch the center of the screen, instead of a big heart appearing.

7. I have to constantly uninstall and reinstall it and that doesn't even help most of the time the plus button and the search button at the top of the screen disappears for no reason at all that I'm back to reinstalling.

8. Also when you "save" a video from the screen menu, where does it go?? Is there a saved list somewhere??The sound delay is ridiculous.

9. IGTV SUCKS!!! I keep trying to upload a one minute video and it keeps crashing at 90%.

10. The screen does not stay on while playing videos.

11. I try to play videos from ppls pages in the app but it plays random videos by other unrelated accounts.

1. Fix IGTV Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart IGTV: Restarting the app will resolve most errors.
2. Update the IGTV App. Here is how:
   1. On Android goto PlayStore » Search for "IGTV" » Open IGTV » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for IGTV » click "UPDATE".
3. Clear IGTV app cache: Clearing cached data will force your app to retrieve the latest data directly from IGTV servers.
   1. On Android, goto Settings » Apps » Select "IGTV" » click Storage » click "Clear Cache".
4. Check IGTV app permissions. If any of these permissions required to use your device's features are disenabled, IGTV might not work.
5. Uninstall and reinstall IGTV. If nothing else has worked, completely uninstall IGTV then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing IGTV not working

2. Fix IGTV Server issues & Internet Connection

1. Check network connection: An unstable Internet will make IGTV be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to IGTV not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, IGTV may not be able to connect to the Internet when running in the background.