Published by Instagram

Report an issue with Threads from Instagram.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with Threads from Instagram?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Instagram to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

Threads from Instagram Customer Insights

1. Features available on Instagram Direct that I feel should be put on threads are the regular story functions (stickers, photo effects, etc.) as well as the ability to interact with people who aren't on your close friends list through Stories or Direct Messages and the Voice Recorder.It could be better.

2. it is completely unusable original review: i just wish there was the option to sort messages as "primary" and "general" instead of close friends or not, i think for an app whose almost only point is to message people, it does a worse job than the full instagram app.What I really like about the app is the aesthetic.

3. For example, often times a friend will send me a photo from the in app camera, which is one of the main uses of the the app, and I will open the photo only to be able to see the bottom of the photo clipped all the way up at the top of my device, rendering the main purpose of the app kind of useless, but I do frequently use it to text, and so far that seems to be pretty solid.

4. But having auto captions is great.This is a great start for an app, but I feel like it's more limited than Instagram Direct.

5. It seems like a half-assed Snapchat for close friends.EDIT 7/28 UPDATE this update changed the whole layout in an effort to make it much more compact.

6. That's about it for the pros, now for the cons: It's missing so many key features from Instagram direct messaging that it makes this app useless.

7. I used it as a way to increase productivity and not get distracted by the whole Instagram app, not to mention it was super useful regardless.It's a great app, and I love it so far.

8. Ability to scroll through all the stories with previews and timestamps with close friends at the top was amazing, and to have all the charts to scroll through was amazing.

9. The app would be amazing if it really was just a Instagram stories and DMs program, because it be better than Snapchat; although I understand why Instagram might be opposed to doing that.

10. The second suggestion would be to allow users to dm anyone using the app, but only show your status to close friends.

11. The two problems with the app is that restricting the contacts to only "close friends" makes it way too niche.

Steps to Troubleshoot & Fix Threads from Instagram Issues

1. Fix Threads from Instagram Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Threads from Instagram: Restarting the app will resolve most errors.
  2. Update the Threads from Instagram App. Here is how:
    1. On Android goto PlayStore » Search for "Threads from Instagram" » Open Threads from Instagram » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Threads from Instagram » click "UPDATE".
  3. Clear Threads from Instagram app cache: Clearing cached data will force your app to retrieve the latest data directly from Threads from Instagram servers.
    1. On Android, goto Settings » Apps » Select "Threads from Instagram" » click Storage » click "Clear Cache".
  4. Check Threads from Instagram app permissions. If any of these permissions required to use your device's features are disenabled, Threads from Instagram might not work.
  5. Uninstall and reinstall Threads from Instagram. If nothing else has worked, completely uninstall Threads from Instagram then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Threads from Instagram not working


2. Fix Threads from Instagram Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Threads from Instagram be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Threads from Instagram not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Threads from Instagram may not be able to connect to the Internet when running in the background.

Reported Issues