Contact Spike Customer Service

Why should I report an Issue with Spike by ikeGPS?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of ikeGPS to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Spike allows you to measure an object simply with a snap from your Smartphone or Tablet. - Measurements and location are saved with the picture, and can be easily shared via email as a PDF, KMZ, Spike File (XML), HTML, or JPG.

2. The Spike device, Spike mobile app*, and your Smartphone work together to change the way measurements are taken and shared.

3. Spike is the world’s first laser accurate Smartphone measurement solution.

4. This app requires Android 4. 4+ and Bluetooth 4. 0 support for Bluetooth Low Energy.

5. DOWNLOAD the app to see if your device is supported.

6. Spike is a measurement solution for all kinds of business and personal use. - Within the Spike app, take a photo of the object that you want to measure.

1. It just sits on an infinite loop trying to connect.when measurement is incorrect you should be able to edit the text and then let the calculation take it from thereOneplus 3 on Android 8.0.0 not supported.

2. use for sign estimating so close enough for that, but we always do a manual measurement b4 starting work.It won't connect via Bluetooth, even though it finds it.

3. Just sits spinning and will not allow you to back out, have not received a response from ike concerning the problem.

4. Have found accuracy issues are usually when pointing at glass or some protruding object.

5. Have even tried reloading the app no difference.Using on galaxy s7 with good results.

6. App will no longer save pics after doing all dimensions.

7. Accuracy to 2%.

8. Abysmal.Not working.

1. Fix Spike Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Spike: Restarting the app will resolve most errors.
2. Update the Spike App. Here is how:
   1. On Android goto PlayStore » Search for "Spike" » Open Spike by ikeGPS » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Spike » click "UPDATE".
3. Clear Spike by ikeGPS app cache: Clearing cached data will force your app to retrieve the latest data directly from Spike servers.
   1. On Android, goto Settings » Apps » Select "Spike by ikeGPS" » click Storage » click "Clear Cache".
4. Check Spike app permissions. If any of these permissions required to use your device's features are disenabled, Spike might not work.
5. Uninstall and reinstall Spike. If nothing else has worked, completely uninstall Spike then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Spike not working

2. Fix Spike Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Spike be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Spike not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Spike may not be able to connect to the Internet when running in the background.