Contact Gulf Power Customer Service

Why should I report an Issue with Gulf Power?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of NextEra Energy, Inc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. This app is definitely not user-friendly, and it has less detailed account information as compared to the previous app If I could give zero starts I would.Easy to use but refreshes every time I leave the screen which wastes time if I'm moving between screens to access other info.

2. I can just use my fingerprint now whereas with the last app, I had to search for the login, sign in with account number and email plus a captcha every single time.

3. Go through app to get promp 3 times for same info before you get sent off to website that does same.I have to use the old version of the app with an old account # just to be sent to the new version of the app to use the new account information.

4. There are three different links to "Pay my Bill" which prompts me to create an account, with a small link to log in.

5. I don't even get as far as putting in a password, just putting username results in a generic "something went wrong" error.Please integrate paying via a credit or debit card.

6. Everytime I try to pay my bill using a credit or debit card it keeps coming up with error messages.

7. When you pass payment control over to a 3rd party ,autofilling the account number is essential not optional.

8. Also gulf power claims this is a more easy to navigate app, as well as more simplified, when the complete opposite is true.

9. If you try to go to a different screen for your info on your phone it will kick you out of the Gulf Power app.

10. Put my money into your hands and it can't do that reliably.Basically being forced to pay and extra $2.25 just to pay my bill, along with this gruesome set up of a mediocre app.

11. Cause if you clicked the wrong thing at the last of finalizing the bill.

1. Fix Gulf Power Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Gulf Power: Restarting the app will resolve most errors.
2. Update the Gulf Power App. Here is how:
   1. On Android goto PlayStore » Search for "Gulf Power" » Open Gulf Power » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Gulf Power » click "UPDATE".
3. Clear Gulf Power app cache: Clearing cached data will force your app to retrieve the latest data directly from Gulf Power servers.
   1. On Android, goto Settings » Apps » Select "Gulf Power" » click Storage » click "Clear Cache".
4. Check Gulf Power app permissions. If any of these permissions required to use your device's features are disenabled, Gulf Power might not work.
5. Uninstall and reinstall Gulf Power. If nothing else has worked, completely uninstall Gulf Power then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Gulf Power not working

2. Fix Gulf Power Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Gulf Power be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Gulf Power not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Gulf Power may not be able to connect to the Internet when running in the background.