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1. I am having the same issue with trying to log on and being told finger prints don't work and causes me to have to reset my password everytime is extra work and BS with no fix in months....Biometrics never work, I have to change my password each time I try to pay my bill because of some sort of "system update".

2. I'm going to start doing everything by mail because this app is horrible!I only need this app once a month to check my electricity bill and they update their security policies every 30 days so every 30 days I have to change my password and every time I change my password it always errors me logging in on the app, I have this issue every 30 days and do not recommend using this app because it kicks you out every single time and makes you change your password.

3. Why bother having the option to login to my account if you ask for the damn password each time.

4. Unfortunately they have a monopoly so I have no choice but to stick with this company as long as I live at my current address.Needs a better view into your account, energy usage for example, come on on bar for the whole year no descriptions on the graph this is beginner level development.

5. I suggest all the other users who have log in problems to do the same.Terrible login update... never had an issue, and now even with a new phone.

6. I just paid a bill online and didn't get a notice it went through, but when I went to pee again at gave me a notice that it had already been paid rather than accepting a second payment unnecessarily.

7. I keep getting the "please login to use biometrics" or something like that message every time.

8. it has the option for finger print but it will only work when I use use the password first.

9. The user interface is terrible and I'm required to reset my password on a monthly basis.

10. Terrible login ability, app usage and things to view are good.

11. Also needs energy generate for solar customers, not a huge fan of the app so far, but with some changes might prove to be useful.Pretty easy to use and very straightforward.

1. Fix Rocky Mountain Power Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Rocky Mountain Power: Restarting the app will resolve most errors.
2. Update the Rocky Mountain Power App. Here is how:
   1. On Android goto PlayStore » Search for "Rocky Mountain Power" » Open Rocky Mountain Power » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Rocky Mountain Power » click "UPDATE".
3. Clear Rocky Mountain Power app cache: Clearing cached data will force your app to retrieve the latest data directly from Rocky Mountain Power servers.
   1. On Android, goto Settings » Apps » Select "Rocky Mountain Power" » click Storage » click "Clear Cache".
4. Check Rocky Mountain Power app permissions. If any of these permissions required to use your device's features are disenabled, Rocky Mountain Power might not work.
5. Uninstall and reinstall Rocky Mountain Power. If nothing else has worked, completely uninstall Rocky Mountain Power then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Rocky Mountain Power not working

2. Fix Rocky Mountain Power Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Rocky Mountain Power be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Rocky Mountain Power not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Rocky Mountain Power may not be able to connect to the Internet when running in the background.