Contact Jumbo Customer Service

Why should I report an Issue with Jumbo?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Jumbo Supermarkten B.V. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Als je er voor kiest om deze applicatie te downloaden en te gebruiken ga je er mee akkoord dat we i) deze cookies plaatsen en we daarmee ook persoonsgegevens verzamelen en ii) we op andere wijze persoonsgegevens over jou verzamelen.

2. Op deze manier krijgen we een goed beeld van jou als gebruiker en kunnen we aanbiedingen doen die voor jou interessant zijn.

3. Verder worden er met behulp van de applicatie ook op andere wijze persoonsgegevens over jou verzameld.

4. Deze applicatie maakt gebruik van cookies (uitlezen van gegevens van je apparaat).

5. Wil je meer lezen over cookies en de wijze waarop we jouw persoonsgegevens gebruiken?

6. We proberen onze dienstverlening elke dag te verbeteren en zijn daarom nieuwsgierig naar je mening.

7. Nu ook voor je zakelijke boodschappen die je op aanvraag eenvoudig achteraf betaalt. Nog sneller bestellen?

8. Neem contact op met de Jumbo klantenservice om je vraag, opmerking of tip door te geven.

9. Zo kunnen we je nog beter van dienst zijn.

10. Met de Jumbo app doe je nog vlotter boodschappen.

11. Met de service, ruime keuze en laagsteprijsgarantie die je van ons gewend bent!

1. When making a list on the website, it's not visible in the app when logged in with the same account.Idea for improvement, dear Jumbo, is to be able to filter on where the fresh produce is from.

2. Why did you change something that worked so great!!!! Jumbo app went 5 steps backyard and albert heij app works better now.After the latest update, using the app in multiple devices is impossible.

3. Thanks for adding in extra clicks to the process to waste my time, love these customer-friendly practices.Can't make an account and it doest show me how I can get digital collection stickers.After the new update the app sucks.

4. There should be a specific place where you can that.It's entirely useless when I want to make a shopping list with specific items for my husband.

5. I want a clear list with pictures that I can sort by department.

6. It locally caches your shopping list, so adjusting the shopping list on one device, klik save and open it on a second device and safe it there.

7. no complaints from my side!Easy, intuitive and fast! Well done! Product categories and filters are clear and search works (almost) always.

8. Then go back to the first device and change something if you click save now you have just deleted the changes of the other app!! Bloody annoying, I missed half my grocerys this way!The app works reasonably well.

9. He can't see the list I made on my phone, despite being logged in with the same account.

10. Every time I want to order online in English, I have to uninstall it.

11. Not helpful 😒What an update! You can no longer see kilo prices when searching 🤡 I'm still going to check.

1. Fix Jumbo Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Jumbo: Restarting the app will resolve most errors.
2. Update the Jumbo App. Here is how:
   1. On Android goto PlayStore » Search for "Jumbo" » Open Jumbo » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Jumbo » click "UPDATE".
3. Clear Jumbo app cache: Clearing cached data will force your app to retrieve the latest data directly from Jumbo servers.
   1. On Android, goto Settings » Apps » Select "Jumbo" » click Storage » click "Clear Cache".
4. Check Jumbo app permissions. If any of these permissions required to use your device's features are disenabled, Jumbo might not work.
5. Uninstall and reinstall Jumbo. If nothing else has worked, completely uninstall Jumbo then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Jumbo not working

2. Fix Jumbo Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Jumbo be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Jumbo not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Jumbo may not be able to connect to the Internet when running in the background.