Contact Go365 Customer Service

Why should I report an Issue with Go365?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Humana Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It's fun, easy and intuitive, whether you're a fitness buff, you're just starting to get active or you're working to lose a few pounds. • Connect the Go365 App to your Apple Health, Samsung Health or other fitness apps and devices to track your data. • Take the Go365 Health Assessment for insight into your health and habits.

2. It features a personalized system that inspires, supports and rewards members for taking steps to improve and continue health behavior—and it rewards members along the way.

3. If you have Medicaid coverage through Humana Healthy Horizons, please go to to download the Go365 for Humana Healthy Horizons app.

4. The app helps Go365 members find a path to a healthier lifestyle.

5. Then, choose how to get started from a variety of activities, which help you earn rewards. • Want to step it up?

6. If you have Medicare coverage through Humana, please go to to register or sign in.

7. NOTE: To use this App, you will need to be an eligible member of the Go365™ program.

8. Engage in some healthy competition—solo or on a team—with Challenges. • After all your hard work, use your rewards to treat yourself in the Go365 Mall. ***Go365 can integrate with the Health App (optional) as well as many popular fitness devices.

1. IT is supposed to be working on whatever is wrong, but I haven't heard from them either.App updated and now doesn't register steps taken from Samsung health.

2. I usually end up locked out for a few hours which is how I end up talking to their awesome customer service team.App is pretty self explanatory on navigation, and a great additional benefit to my health plan.

3. Unfortunately, my employer uses Go365 so I'm stuck with it, otherwise there's no way I'd touch this app with a 10-foot pole.It's a very useful app...except for when you are given a error stating it can't log you in that time...which happens quite frequently.

4. this is horribly annoying! if they would fix this issue i would give them 5 stars easily (that is how often and annoying the crashes are).Every time I log in, I have to register my 'new device'.

5. Would not recommendI have experienced lots of bugs with this app, I keep having to uninstall and reinstall because it won't open on my phone any longer.

6. Also, it doesn't fully integrate with Samsung Health so I have to manually record my workouts to receive full credit.

7. however, the "challenges" page on the app crashes *all* the time!! i can not check my progress without it crashing and having to start over.

8. Other than small issues such as that, a very well made app.It syncs with my phone's health apps, and my Fitbit.

9. Customer service says uninstall, restart the phone, change your password.

10. Ya think?? Getting it to sync with my device was a nightmare, and involved working with customer service.

11. Samsung Health doesn't sync up well at all and it's really frustrating.

1. Fix Go365 Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Go365: Restarting the app will resolve most errors.
2. Update the Go365 App. Here is how:
   1. On Android goto PlayStore » Search for "Go365" » Open Go365 » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Go365 » click "UPDATE".
3. Clear Go365 app cache: Clearing cached data will force your app to retrieve the latest data directly from Go365 servers.
   1. On Android, goto Settings » Apps » Select "Go365" » click Storage » click "Clear Cache".
4. Check Go365 app permissions. If any of these permissions required to use your device's features are disenabled, Go365 might not work.
5. Uninstall and reinstall Go365. If nothing else has worked, completely uninstall Go365 then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Go365 not working

2. Fix Go365 Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Go365 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Go365 not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Go365 may not be able to connect to the Internet when running in the background.