Contact Honey Dew Customer Service

Why should I report an Issue with Honey Dew?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Honey Dew Donuts to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. As an added bonus you can earn double points on all mobile orders when you pay with your Honey Dew Virtual Gift Card.

2. Our Honey Dew virtual gift cards not only have a convenient auto reload feature, but you can also earn double points on all purchases through the app!

3. Download the Honey Dew app and join our Rewards Program to earn points toward free dew’licious products.

4. Your loyalty will be sprinkled with rewards - earn 10 points for every dollar spent!

5. Dedicated Dewers who participate in our exclusive weekly offers can earn extra dough. In a hurry?

6. Our new tiered rewards let you choose how and when you’d like to cash in. Want points even faster?

7. Say Happy Birthday or Congrats with a virtual gift card!

8. Choose from one of our numerous fun designs for a last-minute gift that any Dewer would certainly appreciate.

9. Mobile Ordering and Mobile Payments are just some of the convenient features we offer.

10. Do’nut look any further - locate a Honey Dew shop while you are on the go!

11. Dew take advantage of our Mobile Payment options!

1. Stupid app.The rewards points are not directly tied to the app, so even when you order and pay through the app, to earn points you have to have someone at the store scan the app or you have to manually scan a barcode on the receipt yourself - which half the time they forget to give you.

2. Your should be able to earn points and redeem rewards in one visit cause sometimes your items are more than the reward is worth.The order part sucks.

3. The dunks app is better and that is not saying muchI have never had anything but a great experience with the crew! The service is always second to none! Even throughout covid restrictions they always conveyed a positive attitude ! They all should be commended and rewarded! I did notice that very few people would even give them extra change! I know that gratuity is not encouraged, these were not normal times and they certainly should not have been expected to be paid a regular base pay with no incentive to do better! Please tip your hard worker!I'm new to Honey Dew as they just opened one near me.

4. The bar code could not be scanned and the sales person stated that the virtual gift cards could not be scanned, so why is it being offered? I contacted corporate with the issue and they apologized, sending me a real gift card to replace the unusable one, which now I can finally use.

5. (If I had been paying attention....I would have realized that about 5 orders earlier) It's a 2 step process scanning the rewards and then scanning the gift card.

6. Nothing for first time users just signing up, it tells you deals and then you can earn points.

7. IF there is way to do this with 1 scan...let me know and I'll share it with the staff at the new location.Installed app and purchased a virtual gift card.

8. Overall....I like the app (I LOVE the coffee) It is a shame that when I go to pay with a loaded gift card...I don't receive points.

9. There is a honeydew right in town now so I got the app, it sends me emails about product and their points but nothing for the first time.

10. Not a very easy to use or efficient app.Went to redeem rewards and it did not give me my free item and took the reward away not to be able to be used again.

11. I go there at least 2 times week and lost all those points because I didn't know to scan the receipt.

1. Fix Honey Dew Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Honey Dew: Restarting the app will resolve most errors.
2. Update the Honey Dew App. Here is how:
   1. On Android goto PlayStore » Search for "Honey Dew" » Open Honey Dew » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Honey Dew » click "UPDATE".
3. Clear Honey Dew app cache: Clearing cached data will force your app to retrieve the latest data directly from Honey Dew servers.
   1. On Android, goto Settings » Apps » Select "Honey Dew" » click Storage » click "Clear Cache".
4. Check Honey Dew app permissions. If any of these permissions required to use your device's features are disenabled, Honey Dew might not work.
5. Uninstall and reinstall Honey Dew. If nothing else has worked, completely uninstall Honey Dew then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Honey Dew not working

2. Fix Honey Dew Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Honey Dew be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Honey Dew not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Honey Dew may not be able to connect to the Internet when running in the background.