Published by Holoteq Group on Jun 23, 2024

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Why should I report an Issue with Driver Guide?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Holoteq Group to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Driver Guide

1. In a world of cutting edge technology, Holoteq Group has developed a system that facilitates Driving training and testing. • Tracks the process of training for the student, the trainer and the school. • Provides daily reports indicating the students’ progress and the number of training hours completed. • Allows the applicant to access the training and the test schedules. • Offers an electronic book available in multiple languages which covers the theoretical aspects of driving. • States and explains Qatar traffic violations in multiple languages. • Covers all the traffic signs in the State of Qatar and provides practice tests in different languages. • Provides traffic awareness videos in multiple languages. • Facilitates the communication between the Applicant and the schools. - Students can access DTS Application even after obtaining the Driving License to retrieve traffic signs, violations, penalties and other information on the app. - Access to the application is not limited to Driving students, anyone can access the application as a Visitor.

2. Visitors can access the awareness videos, Traffic violations, Traffic violation penalties and contact the driving schools.

Driver Guide Customer Insights

1. I am not sure what else is incorrect and I hope I clear my theory exams with the info given in the app.i had been always failed to join exam.Always loading exam option even good internet..i am haveing too much problem.

2. I have activated all the permissions, but still, it is not working.Please help.I have watched the day 3 video but I am unable to give the exam as it does not open ..... Please help ..... it keeps saying loading .... i have seen the video around 3-4 times alreadyThe app is just okay.

3. Please rectify the issue and delover should develp this apps.Very bad experience with this application I used it almost 4 days but now it automatically logged out and now it want applicant code what the hell app.

4. And when it works, you cannot take the second exam, because it forces you to watch the same two hour videos again.

5. Now, most of the times after the last question, pressing the Finish button does nothing, so the exam cannot be completed.

6. Rest all parts need to be refined and fixed - Traffic Signs and some more sections are not opening on my Android phones (tried Samsung and OnePlus).

7. If I try to login with the student learner code given by karwa driving school, the app simply shows that "login failed".

8. And i have also tried to restart my phone and then tried opening the App.The application barely works.

9. Did somebody test the application at least once or this is not even a prototype?English E-book in the Android app not opening.

10. It wont open in ny phone since last 2 days It gives me an error 'driver guide has stopped'.

11. The app can be simplified further for users.My honest experience using this application is really really horrible, ridiculous, and disappointing.

Steps to Troubleshoot & Fix Driver Guide Issues

1. Fix Driver Guide Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Driver Guide: Restarting the app will resolve most errors.
  2. Update the Driver Guide App. Here is how:
    1. On Android goto PlayStore » Search for "Driver Guide" » Open Driver Guide » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Driver Guide » click "UPDATE".
  3. Clear Driver Guide app cache: Clearing cached data will force your app to retrieve the latest data directly from Driver Guide servers.
    1. On Android, goto Settings » Apps » Select "Driver Guide" » click Storage » click "Clear Cache".
  4. Check Driver Guide app permissions. If any of these permissions required to use your device's features are disenabled, Driver Guide might not work.
  5. Uninstall and reinstall Driver Guide. If nothing else has worked, completely uninstall Driver Guide then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Driver Guide not working


2. Fix Driver Guide Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Driver Guide be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Driver Guide not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Driver Guide may not be able to connect to the Internet when running in the background.

Reported Issues