Contact Marco Polo Elite Customer Service

Why should I report an Issue with Marco Polo Elite?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Hospitality Marketing Concepts to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Marco Polo Elite is an exclusive membership which brings you a world of privileges designed to enrich your experience every time you dine at any of our exciting restaurants and bars or stay at Marco Polo Hongkong, Gateway and Prince Hotels.

2. Enjoy up to 25% off the dining bill and 20% off the Best Available Rate on room bookings, HKD 2,000 cash vouchers valid for food and beverage or rooms usage, plus a host of benefits designed to complement your lifestyle.

3. Wining, Dining and Travel Journeys await you.

4. With the Marco Polo Elite mobile app, members can enjoy the benefits of membership at their fingertips.

1. Fix Marco Polo Elite Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Marco Polo Elite: Restarting the app will resolve most errors.
2. Update the Marco Polo Elite App. Here is how:
   1. On Android goto PlayStore » Search for "Marco Polo Elite" » Open Marco Polo Elite » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Marco Polo Elite » click "UPDATE".
3. Clear Marco Polo Elite app cache: Clearing cached data will force your app to retrieve the latest data directly from Marco Polo Elite servers.
   1. On Android, goto Settings » Apps » Select "Marco Polo Elite" » click Storage » click "Clear Cache".
4. Check Marco Polo Elite app permissions. If any of these permissions required to use your device's features are disenabled, Marco Polo Elite might not work.
5. Uninstall and reinstall Marco Polo Elite. If nothing else has worked, completely uninstall Marco Polo Elite then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Marco Polo Elite not working

2. Fix Marco Polo Elite Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Marco Polo Elite be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Marco Polo Elite not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Marco Polo Elite may not be able to connect to the Internet when running in the background.