Contact HALO Home (OLD VERSION) Customer Service

Why should I report an Issue with HALO Home (OLD VERSION)?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Eaton to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. For the software developers in the audience, these are CSRMesh based, and the avion Python library on GitHub can dim these (but doesn't implement the color temperature command).lights are nice and easy to install.

2. A couple times I managed to get to a screen that says "Connecting" but the app does not find the devices, even though the are visible in the Bluetooth connections menu on my Pixel 2.I've had the Halo Bluetooth 2030 lumen motion detection flood light since early April, 2019.

3. I keep getting a message saying "We cant find your network right now" and none of the troubleshoot options that pop up makes a difference... I cant even access any of the othe features of the app... To say in disappointed is an understatement...This was a piece of cake to install.

4. However, once the account creation issues were resolved (after a few hours), the app was able to detect and control my lights without a problem.

5. Why spend all the money, when the very reason you're spending it flat out doesn't work!Just getting started on a lighting upgrade, and these lights are pretty great so far.

6. The app is easy to navigate and provides full control over dimming and color tuning, as well as adding an auto on/off timer which helps tremendously when trying to get the kids to bed.

7. if it resolves itself soon i will update this review, but as of now no luck...What is wrong with this app!!! I was so excited about these lights and the fact that I can control them through bluetooth, but it's simply not working.

8. Thinking I did something was wrong with the lights, I contacted Halo support who advised me to use the provided In-Wall Accessory Dimmer which immediately resolved the flicker.

9. No complaints here.Love the lights and all the options to change and control setting, when you can connect.

10. I've tried everything - powercycling the lights, the phone, moving closer to the light (less than 15 ft), closer to the router - nothing works.

11. The app pairs with the lights pretty reliably, but you need one light per concurrent connection unless you get the hub.

1. Fix HALO Home (OLD VERSION) Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart HALO Home (OLD VERSION): Restarting the app will resolve most errors.
2. Update the HALO Home (OLD VERSION) App. Here is how:
   1. On Android goto PlayStore » Search for "HALO Home (OLD VERSION)" » Open HALO Home (OLD VERSION) » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for HALO Home (OLD VERSION) » click "UPDATE".
3. Clear HALO Home (OLD VERSION) app cache: Clearing cached data will force your app to retrieve the latest data directly from HALO Home (OLD VERSION) servers.
   1. On Android, goto Settings » Apps » Select "HALO Home (OLD VERSION)" » click Storage » click "Clear Cache".
4. Check HALO Home (OLD VERSION) app permissions. If any of these permissions required to use your device's features are disenabled, HALO Home (OLD VERSION) might not work.
5. Uninstall and reinstall HALO Home (OLD VERSION). If nothing else has worked, completely uninstall HALO Home (OLD VERSION) then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing HALO Home (OLD VERSION) not working

2. Fix HALO Home (OLD VERSION) Server issues & Internet Connection

1. Check network connection: An unstable Internet will make HALO Home (OLD VERSION) be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to HALO Home (OLD VERSION) not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, HALO Home (OLD VERSION) may not be able to connect to the Internet when running in the background.