Contact GROHE Sense Customer Service

Why should I report an Issue with GROHE Sense?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Grohe AG to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. "The GROHE Sense app is at the heart of the GROHE Sense system, which offers you protection from water damage.

2. The app allows you to continuously monitor and control your GROHE Sense and GROHE Sense Guard - at any time.

3. Learn more about your water consumption and the associated costs.

1. I really expected more from German engineering and customer UX.. 2 stars, since it gives me the impression to have my water pipes under control.Had this product for over a year now.

2. The Grohe Sense water security kit is an excellent product and has detected problems I've had in the past.

3. It's waste of time for re-login and potential risk of missing warning.Keep blinking yellow (orange), can't connect no matter what I do.

4. I believe this product to be a benefit to any home as it can help avoid damage due to water leaking.

5. It also monitors temperature and water pressure.Not possible to connect to wifi.

6. Frustrating and nothing works.Generally, nice app for monitoring of water consumption but please improve the problem with automatic log off/session timeout.

7. Even tried to contact Support through the app but it is asking me to select location of the deviice but the page is empty with no options :) Rediculous.

8. I have probably 20+ smart devices connected at home and none of them had any issues connecting...Except for some laggines in the app, overall experience has been positive.

9. I have had it (guard+3x sense) for about 1 year now and it has already paid itself back.Initially I had some problems with connectivity with the Sense Guard.

10. App was uninstalled, but when pressing login button on Welcome screen, it shortly tries to load something new, but returns to Welcome screen.Set up is a horrible UX.

11. Never gets farther then step 5 where it says it's connecting to Wi-Fi, window collapses but never continues to final initialization.

1. Fix GROHE Sense Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart GROHE Sense: Restarting the app will resolve most errors.
2. Update the GROHE Sense App. Here is how:
   1. On Android goto PlayStore » Search for "GROHE Sense" » Open GROHE Sense » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for GROHE Sense » click "UPDATE".
3. Clear GROHE Sense app cache: Clearing cached data will force your app to retrieve the latest data directly from GROHE Sense servers.
   1. On Android, goto Settings » Apps » Select "GROHE Sense" » click Storage » click "Clear Cache".
4. Check GROHE Sense app permissions. If any of these permissions required to use your device's features are disenabled, GROHE Sense might not work.
5. Uninstall and reinstall GROHE Sense. If nothing else has worked, completely uninstall GROHE Sense then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing GROHE Sense not working

2. Fix GROHE Sense Server issues & Internet Connection

1. Check network connection: An unstable Internet will make GROHE Sense be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to GROHE Sense not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, GROHE Sense may not be able to connect to the Internet when running in the background.