Contact Hanover SmartPath Customer Service

Why should I report an Issue with Hanover SmartPath?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of The Hanover Insurance Group to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. With helpful tips on how to improve scores and Amazon rewards for safe driving behaviors, your teen will be on the right path in no time.

2. This app, powered by SmartPath, tracks your teen’s driving habits and provides an overall score based on distracted driving, speeding, hard braking and dangerous times.

3. That’s why we think it’s important for you to be aware of your teen’s driving habits and coach them on safe driving behaviors.

4. Coach your teen with our SmartPath mobile app.

5. Your teen is enjoying their freedom but it can be hard to let them drive off without being there next to them in the passenger seat.

6. Now you can be there even when you can’t, with our Hanover SafeTeen mobile app.

7. Knowing is half that battle.

8. Disclaimer: continued use of GPS running in the background can dramatically decrease battery life.

1. Great idea and want to benefit from the discount, but much more needs to be done to make this app worthy to be called SmartPath.App constantly mistakes my daughter as the driver rather than the passenger... Even when it should be obvious since she spent the entire drive playing a game on her phone while I was driving.

2. This app ought to be able to differentiate between the teen driver and the parents however it does not.App doesn't work.

3. It does not track teen properly and sometimes uses the parents drive as a teen drive.

4. At least the app allows the teen to change from driver to passenger so she isn't getting dinged all the time.

5. Also should not need to track physical activities of teen or parents or monitor phone.

6. My teen can't access/open the app on her phone to tell it she isn't driving.

7. This current app that the parents are to have on phone treats them as the teen.

8. I've heard far more comments about her battery life than I had previously, even though location services were always on anyway.Interesting concept however, there needs to be a different app for the parents.

9. How scary that could be for parents on the seaboard.First drive alone shows my kid as a passenger.

10. The app is recording every time she is in a vehicle, so she's getting hit with bad scores for "distracted driving" when she is a passenger.

11. I can't even add my teen driver, the app closes every time I try to add him.

1. Fix Hanover SmartPath Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Hanover SmartPath: Restarting the app will resolve most errors.
2. Update the Hanover SmartPath App. Here is how:
   1. On Android goto PlayStore » Search for "Hanover SmartPath" » Open Hanover SmartPath » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Hanover SmartPath » click "UPDATE".
3. Clear Hanover SmartPath app cache: Clearing cached data will force your app to retrieve the latest data directly from Hanover SmartPath servers.
   1. On Android, goto Settings » Apps » Select "Hanover SmartPath" » click Storage » click "Clear Cache".
4. Check Hanover SmartPath app permissions. If any of these permissions required to use your device's features are disenabled, Hanover SmartPath might not work.
5. Uninstall and reinstall Hanover SmartPath. If nothing else has worked, completely uninstall Hanover SmartPath then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Hanover SmartPath not working

2. Fix Hanover SmartPath Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Hanover SmartPath be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Hanover SmartPath not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Hanover SmartPath may not be able to connect to the Internet when running in the background.