Published by Giphy, Inc. on Mar 5, 2024

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Why should I report an Issue with GIPHY: GIFs, Stickers & Clips?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Giphy, Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About GIPHY: GIFs, Stickers & Clips

1. What are you waiting for?! • From all your favorites like HBO, Drake, Rihanna, Comedy Central and MTV, discover the world of pop culture – memes, TV, Movies, Music and more. • Share a GIF in Facebook Messenger, WhatsApp, Instagram, Pinterest, Snapchat in an Email, tweet it on Twitter, or post it to Facebook. • Copy to clipboard or save it for later in your favorites! • Bring life to your conversations and messages by layering animated stickers on top! GIFs with Sound.

2. GIPHY for Android is the fastest, simplest way to search and share short form content and animated reactions across all of your favorite social channels such as Facebook Messenger, Instagram, Snapchat & more. • Find the perfect GIF from the world’s largest library of animated GIFs & Clips!

3. At the intersection of GIFs and Video, GIPHY Clips brings a whole new dimension to self expression. • Create your own shareable stickers with our custom face filters and animated text creation tools. • Are text emojis just not cutting it anymore?

4. We’ve got GIFs and Clips for that. Have any Questions? Comments? Issues? Visit Giphy. com for more info or get in touch with us at support@giphy. com!

5. The world’s largest library of free GIFs, Clips, & Stickers!

6. Maybe you just wanna say “thumbs up”, “yes! “, “happy birthday”, or “deal with it”.

7. All the power of GIPHY is in your hands.

8. Need a better way to say LOL?

9. This software uses code of FFmpeg licensed under the LGPLv2.

GIPHY Customer Insights

1. The only thing this app does do repeatedly is access my device's camera and flash.the jury is still out since I just installed this yesterday but so far I haven't been able to send many of the gifs with my text messages because the image is just too large! I wanted to send one of the dragons from Game of Thrones along with a text and I can't do it.

2. There is NO good reason not to activate the text box and bring up the keyboard with a single press of the search button.

3. I couldn't find a replacement & I TRIED.The content and setup is great, but every time I have tried this app it runs so slow it's unusable.

4. UI has you clicking the bottom for search, then multiple times at the top to activate the text box, then back to the bottom for the keyboard.

5. The search page loads but when I click on an app it stays a solid color, and if it does load, it freezes.

6. It doesn't appear as a keyboard in the phone's "manage keyboards" settings, yet iPhone users are able to add it to their keyboard.

7. Easier to just voice search google at this point.What happened with the last update? All the gifs now have backgrounds versus the transparent backgrounds.

8. This app only works once in a blue moon on the 13th day of every other month.It would be a five star app IF you were able to add it to your keyboard on samsung.

9. So unfortunately, even though the app seems great, it is one hundred percent unusable for me.It was unbelievably frustrating and time consuming to create a GIF using this app.

10. If your phone does not have this feature then I recommend it highly.Too many clicks to get to the search.

11. Make an update!There's a new feature to the app now; if you try to create a gif with a photo selected from your device files, the screen just goes black and remains that way indefinitely.

Steps to Troubleshoot & Fix GIPHY Issues

1. Fix GIPHY Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart GIPHY: Restarting the app will resolve most errors.
  2. Update the GIPHY App. Here is how:
    1. On Android goto PlayStore » Search for "GIPHY" » Open GIPHY: GIFs, Stickers & Clips » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for GIPHY » click "UPDATE".
  3. Clear GIPHY: GIFs, Stickers & Clips app cache: Clearing cached data will force your app to retrieve the latest data directly from GIPHY servers.
    1. On Android, goto Settings » Apps » Select "GIPHY: GIFs, Stickers & Clips" » click Storage » click "Clear Cache".
  4. Check GIPHY app permissions. If any of these permissions required to use your device's features are disenabled, GIPHY might not work.
  5. Uninstall and reinstall GIPHY. If nothing else has worked, completely uninstall GIPHY then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing GIPHY not working


2. Fix GIPHY Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make GIPHY be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to GIPHY not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, GIPHY may not be able to connect to the Internet when running in the background.

Reported Issues