Contact YoBike Customer Service

Why should I report an Issue with YoBike?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of OBK TECHNOLOGY(HK) LIMITED to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. When it doesn't work best case scenario is a buggy slow app experience and worst case is when you often get charged for a bike that wouldn't unlock or a bike that you finished with and locked.

2. It also shows up bikes as available and you go to unlock it and it says the bike is unavailable for hire which is deeply frustrating.Good way to make city cycling accessible.

3. Sometimes it tells you bikes are there when they arent! Other times the bike wont unlock with no given reason, or the lock wont undo because it is caught on the spoke.

4. To resolve, can you just copy another services' app as a starter for 10? Re the bikes, they're pretty poor quality and roughly 10% don't work, are damaged... Really looking forward to seeing all the improvements :)Really buggy.

5. From the slow responding and crash prone app to the outstandingly low success rate in actually finding a bike that is a) working at all b) doesn't have some near completely dibilitating issue.

6. Only con is in a few cases, several bikes in a row have failed to unlock when the app says they have, making it harder to rely on them for day to day journeys.Pretty buggy.

7. GPS accuracy isn't great when it wants you to be in a very exact location to use a 'bike park', no point trying so just leave it wherever.

8. I really want to support this service, and so to the tune of a fair bit of money, but until the reliability improves I cannot recommend this option to anyone who has a choice.

9. If the app is ironed out, this would be a great serviceNeeds a "bike is damaged" feature.

10. Wondering if the developers have given up on the project.I'm a big fan of bike schemes and used them in cities where its really popular.

11. So far about 20% of bikes I've gone to that are on the map are either missing, won't let me unlock or they are damaged.

1. Fix YoBike Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart YoBike: Restarting the app will resolve most errors.
2. Update the YoBike App. Here is how:
   1. On Android goto PlayStore » Search for "YoBike" » Open YoBike » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for YoBike » click "UPDATE".
3. Clear YoBike app cache: Clearing cached data will force your app to retrieve the latest data directly from YoBike servers.
   1. On Android, goto Settings » Apps » Select "YoBike" » click Storage » click "Clear Cache".
4. Check YoBike app permissions. If any of these permissions required to use your device's features are disenabled, YoBike might not work.
5. Uninstall and reinstall YoBike. If nothing else has worked, completely uninstall YoBike then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing YoBike not working

2. Fix YoBike Server issues & Internet Connection

1. Check network connection: An unstable Internet will make YoBike be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to YoBike not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, YoBike may not be able to connect to the Internet when running in the background.