Contact ONcoach Customer Service

Why should I report an Issue with ONcoach?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Decathlon to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Why do you people sell these things and dupe your customers? What am I supposed to do with this product now? ShamefulThe app doesn't workREFUND REQUIRED!! WHAT A SHITE OF A PRODUCTIm very disappointed with this.Works perfectly for me.

2. Should've checked the app too before making the purchase.Not able to sync, even the app is getting stuck on the page after Bluetooth is connected successfully.Hi! I can't really comment on this app.

3. Looking forward to hearing from you.can pls u tell me my time is not showing properly its not sync propelyWhat a bogus product.

4. For now I'm really happy rust my first fitness watch does a great job.

5. It doesn't open after I click create an account.

6. It's super cheap and does the basic jobs.

7. After this watch I'm going to upgrade.Completely fed up after buying this .

8. The app doesn't work.

9. I am very very disappointed to have spent money on this.

10. May I know how to get an ONcoach 100? Apparently it's not available at Decathlon Taiwan.

11. The app is not glitchy and it syncs pretty fast, but this has to do with the internet connection.

1. Fix ONcoach Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart ONcoach: Restarting the app will resolve most errors.
2. Update the ONcoach App. Here is how:
   1. On Android goto PlayStore » Search for "ONcoach" » Open ONcoach » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ONcoach » click "UPDATE".
3. Clear ONcoach app cache: Clearing cached data will force your app to retrieve the latest data directly from ONcoach servers.
   1. On Android, goto Settings » Apps » Select "ONcoach" » click Storage » click "Clear Cache".
4. Check ONcoach app permissions. If any of these permissions required to use your device's features are disenabled, ONcoach might not work.
5. Uninstall and reinstall ONcoach. If nothing else has worked, completely uninstall ONcoach then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing ONcoach not working

2. Fix ONcoach Server issues & Internet Connection

1. Check network connection: An unstable Internet will make ONcoach be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to ONcoach not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, ONcoach may not be able to connect to the Internet when running in the background.