Contact Cync (the new name of C Customer Service

Why should I report an Issue with Cync (the new name of C by GE)?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of GE Lighting to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Example: In your “Kitchen” room, separate “Island Fixtures” from “Ceiling Fan” for individual or paired control. • Connect to your products faster than ever before and get a much more reliable connection compared to the C by GE app. • Set the perfect sleeping scene with one touch by pairing smart bulbs, smart plugs, and more. • Add our Indoor Smart Camera to your entryway to make sure your kids got home from school safely. • Keep your current C by GE products and connect them seamlessly with Cync products. • With our Outdoor Smart Plug, you can turn on your outdoor holiday display with one touch from the comfort of your home.

2. Change the app interface to dark for easier viewing—especially late at night. • Take a picture of your lights and experiment with colors and brightness from your smart phone—from a different room or away from home. • Add RGB values to match your light color with your paint or décor. • Use the double color wheel to pinpoint the perfect color for your space. • Add products to a group within a room to give you more control of your devices without creating new rooms in the app.

3. The all-new Cync App, powered by Savant, was thoughtfully designed to give you the best smart home experience possible. • Add photos of your devices and rooms for easy identification and a more personal experience. • It’s back.

4. Control Cync and C by GE products with one game-changing app, powered by Savant—featuring a user-friendly home screen and navigation and a more personalized experience.

5. Add these new products to your home and control everything through our new app. • Extend smart control to your great outdoors.

6. With HD video and 2-way audio, you can keep an eye on your kids from a different room or watch your pets from work.

7. For more information about the new Cync App or other products, visit GELighting.

8. It’s time to Experience Life in Cync.

9. Add this all-weather product to your outdoor string lights and water features. • Keep an eye on your home from anywhere.

10. Want to build onto your smart home?

11. Connect easily to Amazon Alexa or Hey Google for convenient voice control—with no hub needed.

1. Awesome support team!Really doesn't work with Alexa but that's fine, I really appreciate that even without Alexa integration, the lights will consistently turn on and off at scheduled times.

2. I just wish there was a widget to turn the lights on and off faster, it's a hassle always opening the app, waiting for the app to load, and for the Bluetooth to find the lights when I could just push a button on the home screen and have it go that way instead.I am a Cync fanatic.

3. The Cync app can connect to the bulb and control it without issue, but Alexa can't find the bulb.

4. Half the time when I open the app to control a switch it tells me there isn't a network conn As for the Google Home integration, this is terrible as it frequently stops working.

5. If Kasa can get my devices to work instantly 100% of the time ...It won't sync up with Alexa.

6. I prefer to see and be able to control all of my smart devices in Google Home, but something is very wrong.Do not buy these hardware products.

7. It just would not connect most of the time, and when I finally did connect it the only thing that worked was changing the color on the light bulb.

8. It took 2+ hours to setup three switches and a lot more troubleshooting to get the lights to actually work.

9. Alexa will find devices unavailable because the hardware takes so long to wake up.

10. I wish there was a way to program lights to turn on or off at a specific time.

11. As a connected device with seamless integration and rock solid network reliability ... nope.

1. Fix Cync (the new name of C Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Cync (the new name of C: Restarting the app will resolve most errors.
2. Update the Cync (the new name of C App. Here is how:
   1. On Android goto PlayStore » Search for "Cync (the new name of C" » Open Cync (the new name of C by GE) » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Cync (the new name of C » click "UPDATE".
3. Clear Cync (the new name of C by GE) app cache: Clearing cached data will force your app to retrieve the latest data directly from Cync (the new name of C servers.
   1. On Android, goto Settings » Apps » Select "Cync (the new name of C by GE)" » click Storage » click "Clear Cache".
4. Check Cync (the new name of C app permissions. If any of these permissions required to use your device's features are disenabled, Cync (the new name of C might not work.
5. Uninstall and reinstall Cync (the new name of C. If nothing else has worked, completely uninstall Cync (the new name of C then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Cync (the new name of C not working

2. Fix Cync (the new name of C Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Cync (the new name of C be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Cync (the new name of C not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Cync (the new name of C may not be able to connect to the Internet when running in the background.